Customer Service Tech Support In Barcelona Spain

Position: Customer Service Tech Support (Dutch Market)
Location: Barcelona Selva de Mar (Onsite)
Languages Required: Dutch (Native) and English (B2)
Salary: competitive salary up to 2000 in annual bonuses
Relocation Support: Up to 500 for flight costs and assistance in finding accommodation
Schedule: Monday Friday 08:0020:00 / Weekends 09:0018:00 (Rotational Shifts)

Role Overview:
We are seeking a dedicated and technically proficient Customer Service Tech Support representative to join our team in Barcelona. This role is specifically tailored for the Dutch market requiring nativelevel proficiency in Dutch along with strong English communication skills. As part of our tech support team you will be responsible for providing exceptional customer service and technical assistance related to our clients products with a particular focus on car electrical chargers.

Your primary duties will involve managing incoming B2C user requests troubleshooting technical issues and ensuring that all customer inquiries are resolved promptly and efficiently. You will play a crucial role in maintaining high levels of customer satisfaction by delivering expert support and ensuring that all interactions are handled in accordance with our Service Level Agreements (SLAs).

Key Responsibilities:

• Customer Interaction: Handle incoming customer requests through various channels including telephone and email. Accurately log all call details into the case management system and provide timely responses and resolutions.
• Technical Troubleshooting: Resolve customer inquiries and incidents that require advanced technical knowledge particularly in relation to car electrical chargers. This may involve diagnosing problems providing stepbystep guidance and ensuring that the customers issue is fully resolved.
• Case Management: Progress and close service requests efficiently ensuring that each case is resolved to the customers satisfaction. You will be responsible for tracking the status of open queries providing regular updates to customers and closing cases once resolved.
• Proactive Customer Support: Keep customers informed about the status of their requests and any progress being made towards resolution. Ensure that communication is clear proactive and professional at all times.
• Queue Management: Monitor the progress of all open queries in the queue prioritizing cases as needed and escalating potential service issues to the appropriate level to ensure that SLAs are met.
• Service Level Compliance: Ensure that all actions taken are in compliance with the agreed SLAs and that customer service is delivered to the highest standard. You will be expected to maintain a detailed knowledge of our products and services to provide accurate and effective support.
• Additional Duties: Perform any reasonable tasks assigned by your manager which may include administrative duties training or contributing to team projects aimed at improving service delivery.

Business Development Tasks: In addition to your primary technical support duties you will also engage in business development activities including:

• Cold Calling: Proactively contact B2C customers to book meetings introducing them to our products and services. You will need to be persuasive and knowledgeable effectively communicating the benefits of our offerings.
• Data Management: Accurately input meeting details and any additional relevant information into the order system. Ensure that all data entered is complete and useful for the insurer and other stakeholders.

What We Offer:

• Comprehensive Training: You will receive indepth training to familiarize yourself with our products services and support systems. This training will equip you with the knowledge and skills necessary to excel in your role.
• Supportive Work Environment: Work in a dynamic fastpaced environment surrounded by motivated colleagues. Our team is dedicated to fostering a collaborative and supportive workplace where you can grow professionally.
• Career Growth Opportunities: We provide clear career paths and opportunities for advancement within the company. Whether youre looking to specialize in technical support or move into a leadership role we encourage and support your development.
• Relocation Assistance: For candidates moving to Barcelona we offer up to 500 in relocation support including assistance with finding accommodation. This ensures a smooth transition as you settle into your new role and city.
• Attractive Compensation: Enjoy a competitive salary with additional performancebased bonuses rewarding your hard work and commitment to customer satisfaction.

Interested candidates are encouraged to send their CV in English to with the subject line Customer Service Tech Support (Dutch Market).

This is an excellent opportunity for someone who is passionate about technology enjoys problemsolving and thrives in a customerfocused environment. If you are ready to take on a challenging role that offers both technical and customer service responsibilities we would love to hear from you. Join us in Barcelona and become a part of a team that values excellence innovation and customer satisfaction.

Remote Work :

No