Field Service Engineer Riyadh - Advanced Sterilization Products
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Job Description
The role:
Under remote supervision Advanced Sterilization Products (ASP) Field Service Engineer is responsible for providing advanced technical service solutions related to installation and validation of new ASP systems planned and corrective maintenance of installed systems improving utilization and supporting lifecycle management activities in assigned accounts for all ASP products.
Responsibilities:
- Perform installation advanced troubleshooting repair and planned maintenance within assigned territory.
- Create open lines of communication with the customers and proactively develop targeted solutions to all technical issues that may arise.
- Lead and develop solutions with different internal / external stakeholders and partners as required.
- Collaborate with sales and clinical education teams to deliver customerfocused high value business solutions that drive customer loyalty and sustain ASP installed base.
- Able to work as part of a crossfunctional work group leverage best practices within the team to maximize effectiveness.
- Manage all responsibilities of primary territory including compliance and documentation requirements.
- Perform preventive maintenance and document performance / maintenance records.
- Works diligently on increasing service contracts capture rate.
- Manage spare parts inventory with partners and plan requirements as needed.
- Respond and provide support to customers in critical cases manage customer expectations on a regular basis to ensure customer satisfaction.
- Complete all assigned trainings and documentation requirements within assigned due dates.
- Devise project plans for the installationplanning phase of new equipment.
- Complete all activities within the Service Management System through daily updates and documentation.
Qualifications:
- Bachelor degree in Biomedical electrical electronic engineering or similar.
- Minimum 5 years experience in medical devices industry and hospital setup.
- Extensive knowledge in KSA market is a must.
- Good knowledge of MS office computer applications and service systems.
Fortive Corporation Overview
Fortives essential technology makes the world stronger safer and smarter. We accelerate transformation across a broad range of applications including environmental health and safety compliance industrial condition monitoring nextgeneration product design and healthcare safety solutions.
We are a global industrial technology innovator with a startup spirit. Our forwardlooking companies lead the way in softwarepowered workflow solutions datadriven intelligence AIpowered automation and other disruptive technologies. Were a force for progress working alongside our customers and partners to solve challenges on a global scale from workplace safety in the most demanding conditions to groundbreaking sustainability solutions.
We are a diverse team 18000 strong united by a dynamic inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact.
At Fortive we believe in you. We believe in your potentialyour ability to learn grow and make a difference.
At Fortive we believe in us. We believe in the power of people working together to solve problems no one could solve alone.<
At Fortive we believe in growth. Were honest about whats working and what isnt and we never stop improving and innovating.
Fortive: For you for us for growth.
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Employment Type
Full Time
