Customer Service Executive I FX CFDs I Based In Malaysia

Our client is a leading online FX & CFDs trading platform dedicated to providing exceptional trading experiences to clients worldwide. We are committed to delivering topnotch customer support innovative trading tools and a secure trading environment. As we expand our global reach we are seeking a highly motivated and skilled Customer Service Representative to join our team.

Position Overview:

As a Customer Service Representative (SpanishSpeaking) you will be the first point of contact for our Spanishspeaking clients. Your primary responsibility will be to provide outstanding customer service and support ensuring that clients have a seamless and positive experience with our platform. This role also includes critical responsibilities related to Know Your Customer (KYC) procedures ensuring compliance with regulatory requirements.

Key Responsibilities:

• Customer Support: Handle inbound and outbound customer inquiries via phone email and live chat providing timely and accurate information.
• Client Assistance: Assist clients with account setup verification deposits withdrawals and general navigation of the platform.
• KYC Verification: Conduct KYC checks and verify the identity of clients in compliance with company policies and regulatory requirements. Ensure all required documentation is collected and accurate.
• Problem Resolution: Identify and resolve customer issues escalating complex cases to the relevant departments when necessary.
• Product Knowledge: Maintain a strong understanding of the companys products and services including FX and CFDs trading and effectively communicate this information to clients.
• Compliance: Ensure all customer interactions and KYC processes comply with company policies procedures and regulatory requirements.
• Feedback: Gather customer feedback and provide insights to the management team to help improve service quality and customer satisfaction.
• Documentation: Maintain accurate records of customer interactions transactions KYC documentation and complaints.

Qualifications:

• Language Skills: Fluency in Spanish and English (both written and spoken) is required.
• Experience: Previous experience in a customer service role preferably within the financial services industry or online trading platforms. Experience with KYC processes is highly desirable.
• Knowledge: Basic understanding of financial markets FX and CFDs trading is preferred.
• Communication: Excellent verbal and written communication skills with a strong customeroriented mindset.
• ProblemSolving: Ability to handle challenging situations with patience and professionalism.
• Attention to Detail: Strong attention to detail particularly in handling KYC documentation and compliance requirements.
• Technology: Proficient in using customer service software CRM systems and KYC tools.
• Team Player: Ability to work effectively in a fastpaced collaborative environment.

Remote Work :

No