Technical Support Specialist
Technical Support Specialist
Posted on :
26-08-2024
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1 Vacancy
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Job Description
As a Technical Support Specialist at Multilogin youre not just troubleshooting; youre a critical part of our companys commitment to exceptional service. Your role goes beyond answering queries youre a techsavvy problem solver who will collaborate with teams across the company to deliver outstanding support. Youll be working in a fastpaced techdriven environment where your contributions will directly impact our user experience and product evolution.
Responsibilities:
- Provide timely and empathetic support to customers through chats emails and Telegram ensuring their issues are resolved with a high level of satisfaction;
- Collaborate with crossfunctional teams to troubleshoot complex problems and identify solutions and workarounds that improve customer experience;
- Consistently document troubleshooting steps and solutions to complex issues to build a comprehensive knowledge base that can be leveraged by the entire team;
- Follow and contribute to the development of support processes and guidelines to enhance efficiency and effectiveness;
- Collaborate closely with the sales team in driving new sales and managing renewals;
- Share insights and feedback to improve the product and service and contribute to longterm solutions.
Requirements:
- 12 years of experience in a technical support role preferably in a tech or SaaS environment;
- Excellent spoken and written communication skill in English;
- Flexible in working hours. Being able to work in daily evening and weekend shifts (no midnight shifts);
- Strong empathy skills;
- Excellent communication and problemsolving skills;
- Strong desire to help users and solve any kind of issues;
- Strong collaboration skills across teams and departments;
- Ability to multitask;
- Knowledge of SQL queries and Python;
- Nice to have knowledge of Selenium or Puppeteer for automation.
Employment Type
Full Time
Key Skills
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