Front Office Supervisor - Residences

About UsAs the world's largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental brand.Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience.If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to the world's most international luxury hotel brand.Located on Doha's longest private beach and nestled in landscaped gardens, the InterContinental Doha Beach & Spa features 12 restaurants, a range of recreational facilities, a free-form swimming pool, and the world-class Spa InterContinental.Situated in an exclusive location, minutes from downtown Doha and major government and corporate offices and within minutes to the Doha Exhibition and Convention Centre, City Center Mall, and Doha Golf Club, our properties offer distinctive surroundings which will forever redefine luxury. Your Day to DayAs the Front Office Supervisor for our Residences, you will be at the forefront of delivering a seamless and luxurious experience for our distinguished residents. You will oversee the daily operations of the front office, manage a team of front desk associates, and ensure that every aspect of our service meets the high standards expected by our elite clientele.You will also be responsible to:• Act as a key point of contact for residents, addressing their needs and concerns with professionalism and empathy. Handle any issues or complaints with a proactive approach to achieve resolution• Oversee the smooth operation of front desk activities, including check-ins, check-outs, and billing procedures. Ensure adherence to hotel policies and procedures• Anticipate and exceed the expectations of our residents by delivering personalized and attentive service. Create memorable experiences through attention to detail and a genuine commitment to guest satisfaction• Collaborate with other hotel departments, including housekeeping, concierge, and maintenance, to ensure the seamless operation of the Residences facility• Maintain accurate records and prepare reports on front office performance, guest feedback, and operational issuesWhat We Need From YouIdeally, you'll have some or all of the following competencies and experience we're looking for:• Proven experience as a Front Office Supervisor or in a similar role within a luxury hotel or resort environment• Proficiency in front office systems and software• A proactive, problem-solving attitude and a commitment to maintaining high standards of service• Previous experience in a luxury residential facility or high-end hospitality environment is highly desirable