Call Center Supervisor
Posted on :
22-12-2024
Employer Active
1 Vacancy
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Job Description
- Lead and control the team to ensure that they meet up with targets and perform their duties as expected
- Assessing their work and giving them feedback to maximize performance
- Listen to calls & indicate issues and areas to improve
- Answer questions from staff and provide assistance, guidance and feedback
- Participate in hiring and onboard new employees
- Devise ways to optimize procedures and keep staff motivated
- Measure performance with key metrics and conduct trainings
- Daily control of performed duties to ensure the team follow the company policies
- Sort out daily issues and problems within department
- Maintain a healthy work environment
- Prepare weekly & monthly reports for the team payments
- Prepare daily, weekly & monthly performance reports
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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