IT Support Engineer - Avamels Printing Solutions

Avamels Printing Solutions is seeking a skilled and proactive IT Support Engineer to join our team in Riyadh. The successful candidate will be responsible for managing and maintaining the companys IT infrastructure providing technical support and ensuring optimal system performance. This role demands a strong understanding of IT systems excellent problemsolving skills and the ability to work both independently and collaboratively within a dynamic environment.

Responsibilities:

• Prepare and configure new equipment including asset tagging assignment and tracking.
• Manage the creation of new users assignment of Access Control Lists (ACLs) and user onboarding/offboarding processes.
• Monitor hardware and software stock levels and place order requests as needed.
• Maintain endpoint security ensure software updates and patching are uptodate.
• Generate monthly endpoint health check reports.
• Verify that the correct security features and licensing are enabled for Avamels employees.
• Respond to onsite incidents and activities at Avamels Printing Solutions offices.
• Monitor and maintain configuration backups of infrastructure components.
• Respond to Security Operations Center (SOC) alerts and reported incidents taking remedial action where necessary.
• Produce monthly infrastructure health check reports.
• Maintain update and review Avamelss asset register.
• Conduct monthly Active Directory (AD) reviews and system access reviews.
• Prepare and configure hardware for customer installations and projects.
• Collaborate with internal and external teams for the design and planning of infrastructure environments.
• Monitor and maintain hardware used for the delivery of Managed Security Services (MSS).
• Provide both onsite and offsite technical support for customer projects and MSS installations.
• Oversee the KSA corporate and MSS infrastructure environment.
• Propose security and costsaving initiatives across both corporate and MSS infrastructures.
• Upgrade software on security devices and network equipment.
• Report task and project status to project managers line managers and other relevant parties.

Qualifications & Skills:

• Qualifications: Bachelors degree in Computer Science Information Systems Electrical Engineering or a closely related field.
• Experience: 1 years of experience in IT support with a focus on resolving userreported IT requests.
• Solid understanding of Microsoft Active Directory Domains Office365 Exchange Online and Azure AD.
• Proficiency in maintaining endpoint operating systems and troubleshooting software/hardware issues.
• Strong knowledge of networking including TCP/IP DHCP DNS etc.
• Understanding of information security concepts and related technologies.
• Microsoft certification and other infrastructure technology certifications are a plus.
• Ability to create structured documentation and diagramming.
• Excellent organizational skills particularly in enterprise support and ITIL processes.
• Capability to identify problems collect and analyze data establish facts and draw conclusions.
• Ability to apply a riskbased approach to planning executing and reporting on engagements.
• Selfmotivated with the ability to identify new work areas and selfgovern goals and tasks.

Benefits:

• Comprehensive health insurance with a leading global provider.
• Opportunities for career progression and growth through challenging projects.
• Participation in employee engagement activities throughout the year.
• Exposure to diverse client environments architectures and multivendor security controls and technologies.
• Tailored training and development programs.

Join Our Team:

At Avamels Printing Solutions in Riyadh we are committed to fostering a culture of innovation and excellence. As an IT Support Engineer you will play a pivotal role in ensuring the stability and security of our IT infrastructure while also contributing to the success of various projects. If you are passionate about technology and eager to grow in a dynamic environment we encourage you to apply and become part of our team.