Remote - Technical Support Specialist
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
23-08-2024
Job Description
We are hiring for our client Talpro.
What You ll Do & How You ll Make Your Mark:
Technical Troubleshooting: Resolve technical issues related to our software and the suite of products and services we provide. Ensure highquality support and troubleshooting via live chat webbased systems online forums and telephone.
Client Interaction: Directly interact with clients to resolve their problems and gather feedback ensuring customer satisfaction and continuous service improvement.
Product Testing & Analysis: Conduct thorough testing and analysis of all products and services to identify any bugs or issues.
Issue Resolution: Assist in the resolution of system bugs and issues maintaining detailed records of problem activity and tracking reports.
Service Enhancement Strategies: Develop strategies to enhance service efficiency profitability and quality.
Documentation: Review and update existing product documentation contributing to internal knowledge bases to assist team members and enhance service protocols.
Information Security Compliance: Adhere to the organization s information security policies and guidelines recognizing that information security is a responsibility of every employee.
Who You Are & What You ll Need to Succeed:
Experience: 01 years in customer service preferably in an IT or technical support capacity.
Education: A graduate from any stream with a preference for degrees in Engineering or BSc (IT or Computers).
CustomerCentric: Strong focus on customer needs with a commitment to resolve customer issues effectively.
Communication Skills: Outstanding written and verbal communication skills.
ProblemSolving Abilities: Ability to address complex issues quickly creatively and effectively.
Technical Proficiency: Good understanding of DNS networking web hosting email protocols and basic Linux and Windows OS operations.
Project Management: Ability to foresee project challenges and contribute to software implementation and issue resolution.
Attention to Detail: Meticulous attention to detail with a strong inclination towards technology and internet usage.
Team Player: Energetic and motivated with excellent interpersonal skills.
Additional Technical Skills:
Essential: Basic knowledge of networking and DNS Linux/Windows OS hardware software and web/email servers.
Desirable Technologies: Experience with domain name registration web hosting cPanel/Plesk and email configurations using POP/IMAP/SMTP is a plus.
Work Requirements:
Shift Work: Must be comfortable working night shifts (5 days a month) to support global operations.
attention to detail,customer service,it support,information security,security,hardware,customer,client interaction,technical troubleshooting,email configurations,project management,cpanel/plesk,web hosting,product testing & analysis,dns,email,technical proficiency,resolve,web/email servers,linux,problem-solving abilities,information security compliance,service enhancement strategies,networking,technical support,software,communication skills,pop/imap/smtp,issue resolution,team player,product testing,documentation,windows os,domain name registration
Employment Type
Full Time
Company Industry
Key Skills
- Dhcp
- SQL
- Active Directory
- VOIP
- VMware
- Customer Service
- Windows
- Trouble Shooting
- Java
- VPN
- Sharepiont
- hardware
- Dns
- Technical Support
- Software Applications
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