Virtual Call Center
Virtual Call Center
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Key Responsibilities
- Handle incoming calls emails and chats from customers professionally and courteously
- Assist customers with product inquiries account issues billing questions and technical troubles
- Follow communication scripts and handle objections skilfully
- Identify and escalate priority issues to the appropriate teams
- Meet or exceed call quality standards departmental goals and performance metrics
- Utilize CRM software to accurately document customer interactions
- Keep updated on product knowledge and customer service policies
- Adhere to virtual call center policies and procedures
- Provide feedback and suggestions for process improvement
- Participate in ongoing training and professional development
- Manage multiple tasks simultaneously while maintaining attention to detail
- Maintain a positive and professional attitude towards customers and colleagues
- Adapt to changes in technology procedures and team structures
Required Qualifications
- High school diploma or equivalent; associates or bachelors degree preferred
- Proven experience in a customer service or call center environment
- Excellent verbal and written communication skills
- Ability to remain calm and professional under pressure
- Strong problemsolving and decisionmaking abilities
- Ability to adapt to various customer personalities and scenarios
- Knowledge of CRM systems and call center software
- Basic computer skills and proficiency in MS Office
- Exceptional time management and organizational skills
- Ability to work independently in a remote environment
- Strong attention to detail and accuracy in data entry
- Patience and empathy in dealing with customer concerns
- Flexibility to work variable shifts including evenings and weekends
- Commitment to maintaining customer confidentiality and data security
problem-solving,time management,organizational skills,data entry,patience,computer skills,adaptability,crm software,call center software,communication,customer service,empathy
Employment Type
Full Time
Company Industry
Key Skills
- Business Finance
- ERP Sales
- Access Control System
- Attorney At Law
- Credit
- Application Development
