The project:
You will be providing services for a technology company that provides mobility services vehicle and scooter rentals car sharing and food delivery services. Globally it has 100 million customers and over 3 million drivers.
You will be reviewing content of a graphic nature and enforcing policy decisions related to content handling sensitive and complex issues faced by users to protect the platform and keep them safe.
Your Responsibilities:
- Review the content that has been received by internal systems or users to ensure that it complies with the community guidelines established by the client;
- Review classify and / or eliminate highly sensitive content uploaded by users according to the parameters defined by the client;
- Make timely escalations that require special attention in accordance with established procedures and comply with all the orders instructions procedures related and complementary to the role;
- Perform outbound calls during the investigation to collect proofs of their complains from drivers and customers.
To succeed in this role you will need:
- Fluency in Croatian language (must be at least C1)
- Communicative level of English language ( at least B2)
What you will gain:
- Full time contract (40h/week)
- Base salary without accommodation: 1295
- Base salary with accommodation (room in shared apartment with bills included): 1040 only if you are currently living at least 100km away from Lisbon
- The first contract for 12 months It is possible to sign a permanent one after 2 years (or renewing the previous one)
- Public and Private health insurance provided by the employer
- Airport pickup and administrative assistance with your registration in Portugal;
- Refund of the flight expenses after 9 months after the 1st day of hiring;
- Integration activities: Portuguese lessons sports and other opportunities for integration
croatian,croatian language,escalation management,escalation handling,english language,customer service,english,policy enforcement,content moderation