Virtual Call Center
Virtual Call Center
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Overview
Key Responsibilities
- Handle incoming calls emails and chats from customers professionally and courteously
- Assist customers with product inquiries account issues billing questions and technical troubles
- Follow communication scripts and handle objections skilfully
- Identify and escalate priority issues to the appropriate teams
- Meet or exceed call quality standards departmental goals and performance metrics
- Utilize CRM software to accurately document customer interactions
- Keep updated on product knowledge and customer service policies
- Adhere to virtual call center policies and procedures
- Provide feedback and suggestions for process improvement
- Participate in ongoing training and professional development
- Manage multiple tasks simultaneously while maintaining attention to detail
- Maintain a positive and professional attitude towards customers and colleagues
- Adapt to changes in technology procedures and team structures
Required Qualifications
- High school diploma or equivalent; associates or bachelors degree preferred
- Proven experience in a customer service or call center environment
- Excellent verbal and written communication skills
- Ability to remain calm and professional under pressure
- Strong problemsolving and decisionmaking abilities
- Ability to adapt to various customer personalities and scenarios
- Knowledge of CRM systems and call center software
- Basic computer skills and proficiency in MS Office
- Exceptional time management and organizational skills
- Ability to work independently in a remote environment
- Strong attention to detail and accuracy in data entry
- Patience and empathy in dealing with customer concerns
- Flexibility to work variable shifts including evenings and weekends
- Commitment to maintaining customer confidentiality and data security
customer service,communication,adaptability,time management,computer skills
Employment Type
Full Time
Company Industry
Key Skills
- Business Finance
- ERP Sales
- Access Control System
- Attorney At Law
- Credit
- Application Development
