Your main responsibilities as a Customer Support Specialist:
- Listen to customers questions and concerns and provide answers and solutions;
- offer the most complete and qualitative answers by handling level 1 customer requests by telephone.
- Ensure followup of customer requests and respect commitments made and work closely with inhouse teams and make suggestions to optimize our internal processes.
- Handling calls emails chats and backoffice tasks.
Requirements:
- Fluency in French language (must be at least C2)
- Communicative level of English ( at least B2)
- Ability to communicate clearly and effectively
Offer:
- 895 gross x 14 months
- Complexity Bonus
- Performance Bonus
- Meal Allowance 7.23 per day
- Transport allowance
- Health Insurance
When you apply for this vacancy your are giving your GPDR permission to SmartRecruitments. We may share your CV directly with the client with the purpose of recruitment.
customer support,email handling,chat support,english communication,french language,back-office tasks,english,customer,telephone handling,french