Customer Success Manager - Remote Australia

• Candidate must be located in Australia.
• Only applications with Cover Letter will be accepted kindly add as page 1 of your CV

Overview:

Key Responsibilities:

• Develop and nurture customer relationships to ensure seamless onboarding adoption and engagement with the product or service
• Proactively assess clarify and validate customer needs on an ongoing basis
• Collaborate with sales and marketing teams to identify opportunities for growth and expansion within existing customer base
• Advocate for the customers needs internally while providing feedback to drive continuous improvement
• Develop and execute strategies to drive product adoption and mitigate churn risks
• Deliver regular business reviews and updates to customers to track progress and address any concerns
• Act as the primary point of contact for customer inquiries issues and escalations ensuring timely and effective resolution
• Monitor customer health and engage atrisk customers to prevent churn
• Maintain a deep understanding of the products functionality features and benefits
• Collaborate with crossfunctional teams to improve the overall customer experience
• Conduct customer training sessions and provide resources to support customers success
• Drive advocacy and referrals through exemplary service and support
• Contribute to the development and evolution of best practices in customer success
• Utilize CRM systems to manage customer interactions and track customer health metrics
• Contribute to the development of customer success assets such as playbooks and knowledge base articles

Required Qualifications:

• Bachelor s degree in Business Marketing or related field
• Proven experience in a customerfacing role preferably in customer success account management or sales
• Demonstrated success in driving customer satisfaction retention and expansion
• Strong understanding of customer success principles and methodologies
• Excellent communication and interpersonal skills
• Ability to analyze data and trends to drive actionable insights
• Proficiency in CRM systems and other customer success tools
• Strategic thinking and problemsolving abilities
• Proven ability to work effectively in crossfunctional teams
• Strong organizational and time management skills
• Technical aptitude and understanding of SaaS products or related technologies
• Negotiation and conflict resolution skills
• Passion for delivering exceptional customer experiences
• Team player with a strong customer focus and proactive mindset
• Ability to thrive in a dynamic and fastpaced environment

communication,negotiation,crm,customer success management