Deputy Housekeeper
Deputy Housekeeper
Posted on :
23-08-2024
Employer Active
1 Vacancy
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Job Description
Purpose of the role
Role Involves:
The Asst Housekeeping Manager is responsible for planning organizing and developing the overall operations of the
housekeeping department in accordance with national state and local standards and guidelines along with assuring the highest degree of quality guest care is maintained at all times.
Responsible for staffing scheduling training and developing housekeeping staff.
Duties & Responsibilities
Manage the daily activities of the Housekeeping department to include appropriate cleaning of villas gardens seating areas washrooms suites and all public spaces.
Set up systems and implement processes to ensure a 5 star experience for all guests.
Planning organizing and directing team members to ensure the highest degree of guest satisfaction.
Daily supervision of the housekeeping staff.
Daily supervision of the grounds keeping staff.
Purchase reorder and maintain housekeeping supplies and inventory.
Conduct daily inspections of all rooms and public areas.
Recruit schedule and train all new housekeeping staff members.
Maintain the housekeeping budget providing billing summaries and expenses.
Uphold the highest standards of cleanliness safety and conduct.
Determine and maintain the department work schedule used to
notify staff of upcoming events and ensure proper preparation and staffing.
Ensure the proper maintenance of all equipment; makes
arrangements for repair and/or replacement of used and damaged
equipment.
Work closely with maintenance team to ensure all services
engineering appliances are in perfect working condition.
The main objective is to make sure all villas are served properly.
Clients are taken care in the most professional manner.
Coordinating cleaning activities at the villas with both inhouse
staff and on contract cleaning agencies.
Managing staff roster.
Interviewing hiring and firing housekeeping staff.
Training Staff
Handling Grievances.
Handling Recruitment of staff
Skills Required
Lohono is looking for:
Excellent communication skills
Can handle VIP and Celebrity Guest
Wellpresented polite and tactful
Can handle complaints in a calm manner
Excellent people handling skills
Good organizational skills
Previous experience managing a team of housekeeping employees
through motivation coaching and development.
The ability to anticipate customer needs change goals and direction
quickly and multitasking
Working knowledge of rooms management systems.
Advanced knowledge of Housekeeping process and procedures.
Must be flexible with working nights weekends and holidays.
Ability to maintain a budget
Proven excellence in customer service.
Proven comfort and experience to interact effectively with all levels of
management guests associates and clientele both inside and outside
of the organization.
Educational Qualifications Diploma/ Degree in hospitality
Prior work experience
Prior experience in:
A minimum of 8 years experience in all aspects of Housekeeping in a large multiuse facility required with at least 5 years of midmanagement experience.
villas,hotel asset management,house cleaning
Employment Type
Full Time
Key Skills
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