Business Development Manager - North America

• Directly responsible for growing sales and market share of expendables in North America accountable to achieve sales targets for expendables:
• Manage & support local distributors in growing sales
• Provide technical support to NA customers with support from central technical teams in Europe.
• Support expendable installation at the customer site if/when required.
• In permanent contact with the various internal departments ensure timely and qualitative processing and delivery of expendable quotes and orders.

• Main point of contact for emergency repairs or planned maintenance operations.
• Manage relationships with local installation partners. Provide information and training on our range of solutions.
• Coordinate with SEFPRO technical experts to recommend the best solutions for customer repairs.
• Follow up and coordinate the supply of material for repair projects from our local inventory.
• Provide onsite customer support for product installation. Collaborate with installation companies & partners during installation of Care products.

• Represent SEFPRO in our customer plants follow up on the performance of our solutions (furnace refractories expendables monitoring installations...)
• Present all range of SEFPRO solutions as required. Identify crossselling opportunities and generate leads for the NA sales team. Strong collaboration with NA sales managers.
• Generate & follow up on quotes for opportunities identified during visits (expendables repairs services).
• Support with 3D scans and other service interventions at customer plants.
• Support sales managers in SEFPRO Care and expendable promotion to their customers.

• This role must have technical expertise in the glass industry industrial ceramics materials and/or refractories. Willingness to learn all about glass furnaces and their operations with a focus on refractories.
• 24 years of professional experience ideally related to glass production or refractories. Recent graduates in Ceramics will also be considered.
• The position must also possess the ability to build strong relationships with customers and influence customer decisionmaking through effective communication material knowledge and understanding of customer requirements.
• This candidate must also be a dedicated selfstarter with a high degree of motivation. Reactive to customer requests and driven to grow and develop a business.
• Willingness to travel >75% of the time for customer site visits primarily in North America.

• This role must have technical expertise in the glass industry industrial ceramics materials and/or refractories. Willingness to learn all about glass furnaces and their operations with a focus on refractories.
• 24 years of professional experience ideally related to glass production or refractories. Recent graduates in Ceramics will also be considered.
• Ability to build strong relationships with customers and influence customer decisionmaking through effective communication material knowledge and understanding of customer requirements.
• This candidate must also be a dedicated selfstarter with a high degree of motivation. Reactive to customer requests and driven to grow and develop a business.
• Willingness to travel >75% of the time for customer site visits primarily in North America.

market share growth,ceramic,communication skills,cross-selling,sales,material knowledge,technical support,refractory,lead generation,customer relationship management,sales management,field sales,industrial chemicals,glass etching,business development