Field Service TechPeppermint Robotics

Field Service Tech

About Peppermint Robotics

Peppermint is a robotics company based out of Pune (INDIA). Started in 2019 in SINE IIT Bombay. Peppermint Robotics has grown into a leader in commercial cleaning robots and has its operations across 5 countries. Peppermint Robotics has teams based out of its offices in Pune Bangalore Ahmedabad Dubai and Austin (TX USA) and is looking to add leaders and visionaries to its HQ team at Pune (INDIA).

Overview

As an operations executive you will be working on the deployment operations and service of Peppermint robots at customer locations and also overseeing demos across operational regions. You will be involved in the technical briefings from the engineering teams and learn about robotics with Peppermint.

Location:

Ahmedabad

Qualification:

B.E. / Diploma Electronics or Mechanical in Electronics or Mechanical

What The Work Looks Like:

Install configure and maintain company products or systems at client sites.

Manage and execute operations and service of Peppermint robots.

Manage and execute service preventive maintenance and technical support related queries for Peppermint customers.

Perform and lead robot deployments and demo including programming training & certification of customer staff.

Provide detailed documentation and reporting about deployments demos and maintenance service plans.

Ensure timely resolution while maintaining the highest level of quality support in every customer interaction.

Adhere to safety guidelines and protocols while working onsite.

Stay updated on product developments and industry trends to provide informed recommendations to clients.

Document service activities including troubleshooting steps repairs performed and parts used.

Experience and Skills / Qualities We Deeply Value:

13 Years of experience preferably in Industrial/Manufacturing/Electronics testing.

Good Customer facing skills ability to listen to the customer assure them & document the same on company portal.

Proven experience as a Service Engineer or similar role in the industry or sector.

Time Management skills Problem Solving Skills willingness to learn softwares related to the cleaning industry.

Hold a valid and uptodate driver s license.

Willingness to travel regularly as part of the role in the territory.

At Peppermint we value authenticity clear communication and a willingness to ask questions. We believe in supporting each team members career journey and fostering a culture that drives our mission forward.

We hope you share our passion for our purpose and are excited to get started! Prepare yourself for the experience of a lifetime as you work with a team building truly worldclass products and technologies.

This journey will be both rewarding and challenging pushing you to your limits to deliver the best possible results. Youll be joining a league of talented individuals who are passionate about what they do and who strive for excellence every day.

In case of any queries you can contact

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