Help Desk Analyst 4
Help Desk Analyst 4
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
5years
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Summary:
The IT Support Specialist will troubleshoot track and remediate issues related to enduser computing hardware and software systems. This role involves providing Tier 1/2 support across multiple VDEM office locations ensuring all enduser computing devices and systems are operational while adhering to security standards.
Key Responsibilities:
EndUser Support: Deliver Tier 1/2 support for hardware and software systems across VDEM offices including computers software applications peripherals and network devices (copiers printers fax machines).
User Advocacy: Act as a user advocate to improve system efficiencies and guide users on optimal system usage within security guidelines.
Issue Resolution: Troubleshoot and resolve hardware and software issues monitor Help Desk tickets and manage internal Request Tracker queues. Escalate issues as necessary.
Maintenance and Updates: Perform regular maintenance and updates on enduser computing devices (laptops desktops peripherals) and network accounts.
Documentation: Develop and maintain documentation on VDEM Collaboration and MS Teams sites to support technology needs.
Asset Management: Coordinate track and update hardware asset information in the CMDB (system of record).
Communication: Provide timely and effective communication regarding system readiness and support status.
Qualifications:
- Strong technical skills in troubleshooting hardware and software issues.
- Experience with Tier 1/2 support in a multilocation environment.
- Ability to manage and update documentation effectively.
- Proficiency in asset management and tracking.
- Excellent communication and problemsolving skills.
Job Summary: The IT Support Specialist will troubleshoot, track, and remediate issues related to end-user computing hardware and software systems. This role involves providing Tier 1/2 support across multiple VDEM office locations, ensuring all end-user computing devices and systems are operational while adhering to security standards. Key Responsibilities: End-User Support: Deliver Tier 1/2 support for hardware and software systems across VDEM offices, including computers, software applications, peripherals, and network devices (copiers, printers, fax machines). User Advocacy: Act as a user advocate to improve system efficiencies and guide users on optimal system usage within security guidelines. Issue Resolution: Troubleshoot and resolve hardware and software issues, monitor Help Desk tickets, and manage internal Request Tracker queues. Escalate issues as necessary. Maintenance and Updates: Perform regular maintenance and updates on end-user computing devices (laptops, desktops, peripherals) and network accounts. Documentation: Develop and maintain documentation on VDEM Collaboration and MS Teams sites to support technology needs. Asset Management: Coordinate, track, and update hardware asset information in the CMDB (system of record). Communication: Provide timely and effective communication regarding system readiness and support status.
Employment Type
Full Time
