TAG Implementation specialist- SPE

Job Role: TAG Implementation specialist SPE

Required Experience: 1 5 years

Job Description:

Roles & Responsibilities

1. Communicate with advertisers and internal sales and services teams via phone email chat and video

conferencing as needed

2. Perform and verify the implementation of web based products with customers

3. Give guidance support and train customers on how to use the products

4. Employ strong clear communication skills with your customers and colleagues displaying your

enthusiasm and a desire to succeed

5. Deliver high quality service to your customers exceeding client expectations and quality scoring

Measures

Eligibility Criteria Required

1. 4 years of experience in Customer Service for Large Customers preferably in tech domain

2. Excellent Spoken English at B2 C1 or C2 Level

3. Proven experience in Digital Marketing role managing Large clients

4. Understanding of dierent marketing objectives to consult accordingly.

5. Experience in Google Ads (optimizing campaigns and improving ROI etc)/Analytics/Google Merchant Centre.

6. Experience in using Google Tag Manager site tagging & aribution modeling

7. Knowledge of front end technologies slike HTML/CSS/JavaScript

8. Knowledge of backend technologies like Node JS/React.

9. Understanding of APIs and functionalities.

10. Knowledge of CRMs like Salesforce/Zoho/HubSpot.

11. Troubleshooting skills using debugging tools (e.g. web browser consoles)

12. Analytical mindset and critical thinking

13. Prior experience in customer service and relationship management Preferred

1. Understanding CMS plaorms at UI level (Wordpress/Shopify/Wix/Joomla) or similar would be a plus

2. Moderate experience in maintenance of websites with associated knowledge of HTML JavaScript would be a plus

3. Technologically capable to quickly learn customer service soware applications and process customer implementations that do not necessarily follow a standard template / process

4. Experience working in a B2B environment especially handling AMER clients