VDEM - Help Desk Analyst 4

Engagement Type

Contract

Short Description

VDEM Help Desk Analyst 4
MAX VENDOR RATE 38.75

Complete Description

Troubleshoot track and remediate issues on end user computing hardware and software systems.

Provide Tier 1/11 enduser support at multiple VDEM office locations (Moorefield EOC and DTW).

Advocate for the user and systems that allow for greater efficiencies within the scope of security standards.

Exhibit personal integrity regarding providing users with the best solutions while guiding users on how to best utilize the systems.

Deliver IT support to ensure all end user computing devices and systems for all VDEM office locations are operational. End User computing devices include but not be limited to computer equipment standard COTS software applications peripheral devices and network copiers printers and fax machines.

Ensures daytoday operations for agency end user by monitoring the VCCC Help Desk tickets and internal Request Tracker. Review queue action or assign those for VDEM IT Help Desk and escalate as needed.

Provide maintenance and update of all VDEM end user computing devices (laptops desktops peripherals and network accounts etc.).

Develop and maintain documentation on the VDEM Collaboration and MS Teams sites to assist users and business units to support daytoday technology needs.

Coordinates tracks and updates hardware assets information in the CMDB (system of record).

Provides timely and effective communications regarding readiness status within assigned deadlines.

Required/Desired Skills

SkillRequired/DesiredAmountof ExperienceCompTia ADesired3YearsKeystone Edge Ticketing SystemNice to have1Years

Questions

DescriptionQuestion 1Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignmentQuestion 2Please list candidates email address.Question 3Please list the city/state where the candidate is located.Question 4This position requires an ONSITE interview and ONSITE work. If the candidate is not comfortable with this DO NOT SUBMIT!!!