Front Office Agent

FILINVEST COMPANY: Timberland Highlands Resort

Timberland Highlands Resort is seeking a dynamic and customerfocused individual to join our team as a Front Office Agent. As the first point of contact for our guests the Front Office Agent plays a crucial role in creating a positive and memorable experience from the moment they arrive at our resort.

Responsibilities

• Guest Services: Provide exceptional customer service to all guests ensuring a warm and welcoming atmosphere. Handle guest inquiries requests and concerns with professionalism and efficiency.
• CheckIn/CheckOut: Efficiently process guest arrivals and departures including registration key issuance and payment transactions. Ensure accuracy in guest information and payment details.
• Reservations: Assist guests with room reservations changes and cancellations. Utilize the resorts reservation system to manage bookings and room availability effectively.
• Communication: Effectively communicate with other departments to relay guest requests and coordinate special arrangements. Keep all relevant staff informed of any changes or updates in guest information.
• Information Resource: Serve as a knowledgeable resource for guests providing information about resort facilities services and local attractions. Assist guests with any additional needs they may have during their stay.
• Problem Resolution: Address and resolve guest issues and complaints in a timely and effective manner. Collaborate with other team members to ensure guest satisfaction and loyalty.
• Administrative Tasks: Perform various administrative duties including maintaining accurate records handling cash transactions and preparing reports as required.
• Quality Assurance: Ensure the cleanliness and organization of the front desk area. Contribute to maintaining high standards of quality and service throughout the resort.

Qualifications:

• Bachelors degree in Tourism or Hotel Management and the likes
• Previous experience in a front office or customer service role preferably in the hospitality industry.
• Excellent communication and interpersonal skills.
• Strong attention to detail and organizational abilities.
• Familiarity with hotel reservation systems and basic computer proficiency.
• Ability to work flexible hours including evenings weekends and holidays.
• Hospitality or customer service certification is a plus.
• Amenable to work in San Mateo Rizal
• Can start immediately

Remote Work :

No