IT-Administrator Managed Services
IT-Administrator Managed Services
Posted on :
22-08-2024
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1 Vacancy
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Job Description
Note: This role does not offer visa sponsorship. We are only looking for candidates in Germany who speak German (C1 or C2/Native level) and English (B1) language.
Tasks & Responsibilities
- Receive and document customer issues in the ticketing system perform independent analysis and resolve problems.
- NetPlans Support is not a typical hotline; instead we foster a close personal and partnershipbased relationship with our customers.
- Many of our customers have outsourced their complex IT/server infrastructures to us which are fully managed by our IT support team.
- The IT support team consists of specialized expert teams (e.g. Microsoft Citrix VMware etc.) that provide second and thirdlevel support with a high level of expertise.
- Due to our close customer relationships the support team also works conceptually advising customers on all aspects of IT infrastructure.
- Many customers are also supported onsite by our regional support team meaning the role can involve a mix of internal and external support depending on customer needs.
Requirements
- You have several years of handson experience in one or more of the following areas:
- Microsoft product suite (Windows Server Active Directory Exchange MSSQL etc.)
- Storage solutions (IBM NetApp Dell Huawei)
- Virtualization technologies (VMware vSphere Citrix XenServer MS HyperV)
- Microsoft Terminal Services or Citrix XenApp/XenDesktop
- Veeam B&R or Veritas Backup Exec
- IT security (Sophos Barracuda Networks Kaspersky Endpoint Protection Forti)
- You are fluent in German (C1/C2 level).
Core Benefits
- Access to Business Bike Hansefit Wellpass and company pension plans.
- Participation in workplace fitness programs.
- Flexible working hours.
- Up to 2 days of home office per week.
- Annual companywide events.
- Paid certifications and training opportunities.
- Opportunities to transition between departments and projects.
- Structured onboarding and feedback processes.
Reasons to Join:
- Comprehensive IT Management: Take full responsibility for managing complex IT/server infrastructures.
- Customer Interaction: Build strong customer relationships and provide conceptual consulting.
- Flexible Work: Engage in a mix of internal and external customer support based on preferences.
- Team Culture: Be part of a supportive and friendly team environment focused on personal and professional growth.
- Stability and Growth: Work in a stable and growing company with futureoriented IT solutions.
You have several years of hands-on experience in one or more of the following areas: o Microsoft product suite (Windows Server, Active Directory, Exchange, MS-SQL, etc.) o Storage solutions (IBM, NetApp, Dell, Huawei) o Virtualization technologies (VMware vSphere, Citrix XenServer, MS Hyper-V) o Microsoft Terminal Services or Citrix XenApp/XenDesktop o Veeam B&R or Veritas Backup Exec o IT security (Sophos, Barracuda Networks, Kaspersky Endpoint Protection, Forti) You are fluent in German (C1/C2 level).
Employment Type
Full Time
Key Skills
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