Manager System Support

We are seeking a highly skilled and experienced Manager System Support to join our dynamic team. The Manager System Support will be responsible for overseeing the system support operations and ensuring the smooth functioning of our companys technology systems. The ideal candidate will have a strong background in IT systems management exceptional leadership skills and a passion for problemsolving.

Key Responsibilities:

Manage and lead the system support team providing guidance and support to ensure efficient and effective operations.
Develop and implement strategies to improve system support processes and procedures with a focus on maximizing efficiency and reducing downtime.
Monitor system performance and proactively identify and resolve any issues to minimize disruptions.
Collaborate with crossfunctional teams to implement and maintain new systems and technologies ensuring seamless integration with existing systems.
Develop and maintain system support documentation including standard operating procedures troubleshooting guides and knowledge base articles.
Stay uptodate with the latest technology trends and advancements and make recommendations for system improvements.
Oversee the maintenance and upgrades of hardware and software systems ensuring they are in line with industry standards and best practices.
Manage vendor relationships and contracts negotiating pricing and service agreements to ensure costeffectiveness.
Conduct regular performance reviews and provide ongoing training and development opportunities for the system support team.

Requirements:

Bachelors degree in Information Technology Computer Science or a related field.
Minimum 9 years of experience in system support with at least 2 years in a supervisory or managerial role.
Strong understanding of IT infrastructure networks and systems with experience in implementing and maintaining complex systems.
Excellent leadership communication and interpersonal skills with the ability to motivate and manage a team effectively.
Proven experience in troubleshooting and problemsolving with a strong attention to detail.
Familiarity with ITIL and other industry best practices.
Experience with cloudbased systems and services is preferred.
Expertise in vertical technologies (e.g. VMware & Win OS based systems Red HatLinux OS Storage Backup (Veritas Veaam etc).