Operation Manager

Position: Operations Manager

Industry: BPO

Location: Phnom Penh Cambodia

Key Responsibilities:

• Champion people management: Implement strategies to recruit develop and retain top talent within the BPO landscape fostering a culture that values diversity and inclusion.
• Drive performance management: Set and exceed performance management standards utilizing BPO industry benchmarks to measure and enhance team productivity.
• Ensure client satisfaction: Cultivate lasting relationships with clients delivering services that align with the high standards expected in the BPO industry.
• Conduct soft skills and communications training: Develop and deliver training programs for all levels within the organization with a particular focus on customer support agents to enhance their communication and interpersonal skills.
• Operational KPIs: Define and track operational KPIs specific to BPO operations ensuring peak performance and client satisfaction.
• Budget management: Administer financial operations including budgeting and resource allocation to maximize the projects financial health.
• Compliance and safety: Uphold strict adherence to BPO industry regulations and safety standards guaranteeing a safe and compliant work environment.
  

Qualifications:

• Extensive experience in operations management within the BPO industry.
• Demonstrated ability in leading BPO teams to achieve exceptional performance metrics.
• Strong client management skills with a track record of fostering high client satisfaction in a BPO setting.
• Experience in developing and conducting training programs particularly in soft skills and communications.
• Strategic thinking with a proactive approach to problemsolving and decisionmaking.
  
• A degree in Business Administration Human Resources or a related field with a preference for candidates with BPOspecific qualifications.

Working Hours:

• Working Time 8:00 am 5:30 pm (Lunchbreak: 12:00 13:30)
• Working Day: Monday Friday & Saturday (Half Day)

Salary:

$1500 $1800

Benefits:

• Holiday: Legal Holiday
• Annual and Sick Leave: Following Cambodian Labor Law
• Salary Increment & Bonus: Based on performance.
• Insurance: HospitalSurgical Insurance and Personal Accident 24 hours

What They Offer:

• A chance to be an integral part of a pioneering project offering substantial career progression and enriching experiences in the BPO sector.
• A vibrant workplace with avenues for professional advancement.
• A competitive remuneration and benefits package upon completion of the probationary term.
• A collaborative team environment that champions innovation and excellence.

Contact Information:

• Email:
• Phone/Telegram: (855)
• Telegram ID: @jtccscareers
• Website:
• Address: 7th Floor SV35 Office Building Mao Tse Tong Blvd Phnom Penh 12302

Remote Work :

No