Customer Support Specialist

Job Title: Customer Support Specialist (German English)

Location: Szczecin Poland

Salary:PLN monthly gross

Application Deadline: 23/09

Project Starting Date: 30/09

Language Requirements: Fluent in German and English

Role Overview: We are seeking a highly motivated Customer Support Specialist fluent in Italian and English to join our team in Szczecin. As a Customer Support Specialist you will be the first point of contact for our customers providing exceptional support and information regarding pharmaceutical products. This role is crucial in ensuring customer satisfaction and maintaining high standards of service delivery.

Key Responsibilities:

• Serve as the primary contact for customers handling inquiries and resolving issues related to pharmaceutical products.
• Provide accurate and timely information to customers via phone email and other communication channels.
• Collaborate effectively with internal teams to ensure swift resolution of customer concerns.
• Maintain a high level of professionalism and empathy when interacting with customers.

Requirements:

• Bachelors or Masters degree in Medicine or a related field is mandatory.
• Fluent in both German and English (spoken and written).
• Strong communication and interpersonal skills.
• Ability to multitask and prioritize in a fastpaced environment.
• Previous experience in customer support or a similar role is advantageous.
• Excellent problemsolving abilities and attention to detail.
• Comfortable working Monday to Friday between 8 am and 7 pm.

Benefits:

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Professional development and training opportunities.
• Friendly and supportive working environment.

Application Process: To apply for this position please submit your resume and a cover letter detailing your relevant experience and why you are interested in joining our team. The application deadline is 23/09 and the project is scheduled to start on 30/09. We look forward to reviewing your application and potentially welcoming you to our team in Szczecin!

Remote Work :

No