Customer Service Specialist

Job Summary:
The Customer Service Support Specialist will be the first point of contact for our customers providing them with exceptional service and support. This role requires someone who is passionate about helping others has excellent communication skills and can efficiently resolve customer inquiries and issues.

Key Responsibilities:

• Respond to customer inquiries via phone email and chat in a timely and professional manner.
• Resolve customer issues complaints and requests by clarifying the customers needs determining the cause of the problem and selecting and explaining the best solution.
• Provide accurate information about products services and company policies.
• Document customer interactions and maintain detailed records of inquiries complaints and feedback.
• Follow up with customers to ensure their issues are fully resolved and they are satisfied with the service.
• Collaborate with other departments to resolve complex customer issues.
• Assist in the development and improvement of customer service procedures policies and standards.
• Identify opportunities to upsell products or services when appropriate.
• Participate in training and development opportunities to enhance skills and knowledge.

Qualifications:

• High school diploma or equivalent required; Associates or Bachelors degree preferred.
• Previous 25 years of experience in customer service or a related field is preferred.
• Bilingual in Spanish is preferred.
• Excellent verbal and written communication skills.
• Strong problemsolving abilities and attention to detail.
• Ability to handle stressful situations and remain calm under pressure.
• Proficient in using customer service software CRM systems and Microsoft Office Suite.
• Ability to work independently as well as part of a team.
• Strong organizational and multitasking skills.
• A positive empathetic and customerfocused attitude.

Remote Work :

No