Service Desk Support Assistant
Service Desk Support Assistant
Posted on :
20-08-2024
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Job Description
Job Title: Service Desk Support Assistant
Location: New York City NY
Employment Type: FullTime
Company Overview:
We are a leading construction company based in New York City dedicated to delivering highquality projects across residential commercial and infrastructure sectors. Our team is committed to excellence in every aspect of our work and we understand that technology plays a crucial role in our success. We are looking for a skilled and motivated individual to join our team as a Service Desk Support Assistant.
Position Overview:
The Service Desk Support Assistant will be the first line of support for our employees helping to resolve technical issues and ensure smooth daily operations. The ideal candidate will be techsavvy with strong problemsolving abilities and excellent communication skills. This role is perfect for someone who enjoys helping others and is eager to grow within the IT field particularly in the construction industry.
Key Responsibilities:
- Provide firstlevel technical support to employees addressing hardware software and networkrelated issues.
- Respond to service requests and incident reports via phone email or inperson ensuring prompt and effective resolution.
- Troubleshoot and resolve common IT problems escalating more complex issues to higherlevel support teams when necessary.
- Assist in setting up and configuring computer systems software and peripherals for new employees and project teams.
- Maintain accurate records of support requests and resolutions in our IT service management system.
- Monitor and manage IT equipment inventory ensuring that all devices are in good working condition and properly allocated.
- Provide basic training to employees on using company systems software and IT policies.
- Collaborate with the IT team to identify opportunities for improving service desk processes and overall IT support.
Qualifications:
- High school diploma or equivalent; an associates degree or certification in ITrelated fields is a plus.
- Previous experience in a service desk IT support or help desk role preferably within the construction or related industry.
- Strong technical knowledge of common software hardware and networking issues.
- Excellent communication and interpersonal skills with the ability to explain technical concepts to nontechnical users.
- Strong organizational skills and attention to detail.
- Ability to work independently and as part of a team in a fastpaced environment.
- Familiarity with IT service management software and tools.
- A customeroriented mindset with a commitment to providing highquality support.
What We Offer:
- Competitive salary and potential for performancebased bonuses.
- Comprehensive benefits package including health dental and vision insurance.
- Opportunities for career growth and professional development within the IT and construction industries.
- A collaborative and inclusive work environment.
- The chance to work with a company that values technology as a key component of its success.
Employment Type
Full Time
Key Skills
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