Customer Service Specialist - Remote work

Our Federal client is looking for several Customer Support Specialists for a short term contract role in Atlanta GA. This is a 100% work from home position with the professionals working 40 hours a week. The Shift is Monday to Friday from 11:30 am to 8 pm est. The position pays $17.20 / hour.

Note There will be a basic 101 computer assessment test and a zoom or teams call with the individuals to check the video quality.

The professionals will receive inbound calls from the public and assist customers with various health related inquiries. The Customer Support Specialists will utilize various databases and written materials to look up and provide information to telephone inquiries. The right candidates will need to meet the following qualifications:

High School diploma or GED required

Minimum six (6) months customer service/administrative /call center experience required

Must be able to speak English clearly and professionally

Bilingual candidates will receive priority consideration

Proven verbal and written communication skills a must

Experience working with a PC and a Windows environment required

Ability to effectively work within established contractual turnaround times required

Must have demonstrated excellent interpersonal and leadership skills and the ability to organize simultaneous tasks

Proven ability to work as a member of a team is required

Work from Home Requirements:

This is a Work at Home assignment. Equipment WILL NOT be provided to support this role. All employees that Work at Home (WAH) must have the equipment and meet the following minimum requirements below:

Must have a desktop or laptop with the following:

o Windows 10

o Intel Core i5 processor or higher

o 8GM Memory

o 256 GB Hard Drive

o Minimum of 1 USB Gen 2 or newer

o Headset connection hard wired (not wireless)

o Hard Wired internet connection (CAN NOT use WiFi)

o 1 RJ45 for wired network connection

Must have a dedicated office space that will allow employee to have all working shifts void of interruption from family members pets personal phone calls etc. The environment should mimic the inoffice environment and experience for the customer.

Must have reliable highspeed internet connection (validated by a copy of a current internet bill with internet specifications).

Must have 2 monitors

Minimum speed requirement of 25/25 mbps. Must pass speed test.

**By submitting your resume you agree to be contacted via the info given through email phone call or text message*