ServiceNow Business Analyst
ServiceNow Business Analyst
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1 Vacancy
Job Description
- Selected candidate must reside within two (2) hours of the client Headquarters in Woodlawn MD
- Selected candidate must be willing to work onsite at least 2 days a week.
- Work with the project manager and business stakeholders/technical leads to analyze and document business requirements for new ServiceNow processes and align to the project schedule.
- Work with the ServiceNow development team to validate the solutions for defined customer requirements.
- Provide assistance to other Business Analysts on the project team as required.
- Develop procedures manuals and other documentation artifacts as needed.
- Develop User Stories based on business requirements provided by the stakeholders/technical leads.
- Document current and future processes and workflows.
- Manage the User Acceptance Testing (UAT) and validation activities.
- Engage customers/stakeholders to effectively and capture business requirements.
- Develop Agile User Stories based on customer requirements (as required).
- Ability to host customer CAM/IRM demos and effectively explain ServiceNow capabilities.
- Ability to analyze alternatives presented by development team members and provide feedback based on customer requirements.
- Work effectively in a highly matrix team organization.
Requirements
- Bachelors Degree with 7 years of experience
- Bachelors Degree in Computer Science Mathematics Engineering or a related field
- 5 years of experience as a ServiceNow CAM or IRM Business Analyst
- 5 years of experience in designing and building business processes
- 3 years of experience with process flow documentation creation
- Understanding of Agile software development practices
- Excellent verbal and written communication skills including presentation skills
- Must be able to obtain and maintain a Public Trust. Contract requirement.
- Solid Business Analyst experience with IT Infrastructure specifically in the area of Risk Management Continuous Authorization and Monitoring with a good understanding of vulnerability assessments.
- Knowledge and experience with overall ServiceNow Ecosystem and able to understand customer needs and requirements quickly to put together proposed solutions.
- Strong communication and reporting skills.
- Team player who stands out as an individual contributor and can mentor other team members to manage and achieve project milestones.
- Experience with using ServiceNow Integrated Risk Management (IRM) modules and Continuous Authorization and Monitoring (CAM) and other modules.
- ServiceNow Certification.
- Previous Government experience
- In depth understanding of project management approach covering waterfall agile and hybrid methodologies.
Employment Type
Full Time
