ServiceNow Senior Development LeadArchitect 20859-2714
Posted on :
17-08-2024
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Job Description
HM Note: This remote role requires that the contractor must work within Canada for data security reasons and attend any scheduled onsite meetings in Victoria BC at managers discretion. All profiles must be a maximum of two (2) pages and include a minimum of two (2) business references for applicable projects and the project commences September 16 2024
Description:
The ServiceNow Lead Developer/Architect will be responsible for:
Technical Leadership:
Provide technical leadership and mentorship to a team of developers.
Conduct code reviews and provide constructive feedback to ensure code quality and maintainability.
Stay current with ServiceNow features capabilities and updates to guide the team effectively.
Design and Development:
Lead the design and development of ServiceNow solutions including custom applications workflows and integrations.
Ensure that solutions adhere to ServiceNow best practices coding standards and architectural principles.
Design and develop ServiceNow modules applications and components based on business needs.
Requirement Analysis:
Work closely with stakeholders to gather and analyze requirements.
Translate business requirements into technical specifications and design documents.
Ensure that solutions align with business objectives and user needs.
Configuration and Customization:
Configure and customize ServiceNow applications and modules including ITSM ITOM ITAM and others.
Develop custom scripts business rules UI policies and client scripts to meet specific business requirements.
Integrate ServiceNow with external systems using REST SOAP and other integration methods.
Quality Assurance:
Develop and execute test plans to ensure the quality and functionality of ServiceNow solutions.
Perform unit testing system testing and user acceptance testing (UAT) to identify and resolve issues.
Ensure that all solutions are thoroughly documented and meet compliance requirements
Incident and Problem Management:
Provide thirdlevel support for incidents and problems related to ServiceNow applications.
Troubleshoot and resolve technical issues ensuring minimal disruption to business operations.
Implement preventive measures to reduce the occurrence of incidents and improve system stability.
Project Management:
Collaborate with managers to manage the queue of incidents and enhancements.
Track progress against delivery milestones and ensure timely delivery of solutions.
Identify and mitigate risks associated with the solutions.
Continuous Improvement:
Identify opportunities for process improvement and automation using ServiceNow capabilities.
Recommend and implement enhancements to improve system performance and user experience.
Participate in continuous learning and professional development to stay abreast of ServiceNow advancements.
Consultant Qualifications
The ServiceNow Lead Developer/Architect is required to have the following skills and experience:
Education:
o Bachelors degree in Computer Science Information Technology or a related field. Advanced degree preferred.
Experience:
o Minimum of 8 years of handson experience with ServiceNow development and administration.
o Proven experience in developing and configuring complex ServiceNow projects.
o Previous experience in leading and managing complex ServiceNow solution development.
o Indepth knowledge of ServiceNow modules especially IT Service Management (ITSM) and IT Asset Management (ITAM).
o Experience working with end users to derive requirements understand their issues and provide effective resolutions.
Technical Skills:
o Proficiency in JavaScript HTML CSS AngularJS and other web development technologies.
o Strong understanding of ServiceNow architecture data model and security model.
o Experience with ServiceNow integrations using REST SOAP and other integration technologies.
o Experience with ServiceNow Discovery IRE and the CMDB health and remediation rules o Familiarity with ITIL processes and best practices.
Client Interaction:
o Strong competence in working directly with end users to understand their requirements issues and objectives.
o Proven ability to analyze end user problems and work through resolutions effectively.
o Excellent communication skills to interact with end users and stakeholders at all levels.
Leadership Skills:
o Proven ability to lead and mentor a team of developers.
o Strong organizational skills and the ability to manage and prioritize multiple projects.
In addition to the skills and experience set out above the Proponents should demonstrate that the proposed Consultant(s) have the following additional skills and experience:
Soft Skills:
o Excellent problemsolving and analytical skills.
o Strong communication and interpersonal skills with the ability to collaborate effectively with diverse teams.
o Ability to work independently and manage multiple tasks and projects simultaneously.
Certifications:
o ServiceNow Certified Application Developer.
o ServiceNow Certified System Administrator.
o Additional ServiceNow certifications (e.g. ITOM ITSM ITAM) are a plus.
Employment Type
Full Time
Key Skills
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