Representations Officer LBS-007A

• As a member of the Parking appeals and representations team they deliver a timely and effective service for the Parking and Network Management team and the wider council. The post holder will be expected to produce work to a consistently high standard and to use their experience knowledge and aptitude to the weight up the evidence in each case whether is a Penalty Charge Notice (PCN) parking permit or parking control suspension and make balanced judgements.
  
• Parking and traffic enforcement is crucial to the delivery of three of the councils plans Climate Change Air quality and Streets for people.
  

Excellent communication skills both in writing and verbally. Knowledge of the civil parking and traffic enforcement legislation, parking adjudication processes and guidance. Knowledge of the back-office process for enforcement of parking and traffic penalties. Proven experience in working in a customer service or administrative environment, having to compose formal correspondence. Experience of analysing data to carry out investigations and to inform decisions using computer systems and databases. Experience demonstrating a proven ability to work with contractors and officers in a penalty charge notice enforcement environment to deliver excellent customer service. Ability to effectively prioritise and meet deadlines when faced with conflicting priorities with creativity, tenacity and enthusiasm. Ability to work independently to meet agreed work plans, deadlines and required performance targets. Ability to deal with a variety of correspondence and prepare written replies and reports. Effective interpersonal skills and ability to represent the parking team with officers at all levels. Excellent customer service skills and confidence with both written and verbal communication delivering high quality customer outcomes. Ability to diffuse difficult situations and resolve conflicts.