IT Systems Administrator

Job Description

We are looking for a junior or midlevel IT Engineer who feels comfortable with IT software in the categories of Project Management Whiteboarding & Ideation Intranet and Federated Search. Experience in the full software lifecycle and general application support is favorable as you will be providing specialized solutions in Digital Workplace services optimization and general enduser experience.

*** Applicant should have strong experience with ServiceNow EC Platform (Intranet) and various productivity apps.

As part of the Project Team you will be responsible for defining designing and implementing a Digital Workplace setup for various employee teams and stakeholders across various locations. Handson experience in both building and ongoing operational excellence is essential.

You will work with other highly qualified application developers admins analysts and engineers in crossfunctional teams.

A big advantage of the role is that you will have an endtoend understanding and influence on what is being built.

Responsibilities

Your activities will mostly be connected with designing building testing and implementing modern workplace technologies in an enterprise environment. You will work with IT Infrastructure and other business teams to deliver quality solutions and documentation including clear procedures and work instructions. You will impact improvements of processes integrations and automation of solutions.

By working together with the solutions teams business analysts and stakeholders you will prepare solutions designs and support the enduser with migration activities into the new infrastructure custom solutions and ongoing maintenance.

Qualifications

We are looking for a person with previous experience in a similar field of infrastructure transformation.

• 35 years of experience in Digital Workplace applications
  

• 3 years of experience with Smartsheet and other Project Management Applications
  

• Strong experience in Jira and Confluence
  

• Experience with creating dashboards reports wireframes and knowledgebase articles
  

• Experience with Smartsheet Figma Lucid various Intranet and search systems as well as public cloud providers (Azure) SAML/SCIM and automation.
  

• Experience with Microsoft SharePoint and Slack is a bonus.
  

• From a security point of view its important for you to be familiar with Cloud App Security
  

• Be a communicative team player who doesnt only read technical documentation well but also collaborates with other team members and business stakeholders.
  

• Excellent knowledge around UI/UX.
  

• Experience with ticket cues (Service Now JIRA) & change management
  

• Strong problem solving data visualization and communication skills
  

• A drive to learn and master new technologies and techniques
  

• Coding tasks and knowledge of Postman Python is a bonus but not required
  

• Ability to work in ambiguity as the company is constantly changing
  

• Application Portfolio Management support (review of incoming requests cross reference for SOF/SCR help general process workflow)
  

• Be able to manage smaller projects to help improve our digital workplace apps.
  

• Manage our Slack channel to help assist our service desk team.
  

• Provide white glove support for our users who need more hand on support on some of our applications.
  

• Write and update Knowledge base articles to help the service desk understand processes.
  

• Other apps we work closely with include Lucid Figma Adobe Suite Intranet Federated Search Calendly Grammarly Airtable Asana
  

Location

Department: Enterprise Technology Digital Workplace & Solutions Employee Productivity Apps

Location: Remote Offshore