Sr Customer Onboarding Specialist

Job Title: Sr. Customer Onboarding Specialist

Are you looking to join a fully remote team that helps over 20000 customers succeed with sales automation If so then wed love for you to join the Mailshake team as a Customer Onboarding Specialist.

Who We Are:

Mailshake is a simple email outreach and sales engagement software. Our users choose Mailshake to generate leads build relationships and promote content.

Who You Are:

With our blog and free sales training courses generating over 300000 unique visits every month youll be responsible for onboarding new Mailshake customers and helping them solve issues. Youll work directly with customers to ensure they are set up for success using our proven best practices as well as troubleshoot any issues to keep their operations running smoothly. Additionally youll collaborate with our team to provide feedback on customer experiences including any challenges they face and opportunities for improvement.

What Youll Do:

• Host personalized onboarding calls with our toptier customers.
• Host live trainings (webinars) with Q&A every week demonstrating how to use Mailshake as well as other Cold Email Outreach best practices.
• Help reduce customer churn through effective onboarding.
• Respond professionally and efficiently to inbound communication from customers via email.
• Troubleshoot customer issues and triage more complex issues to our dev team.
• Take pride in providing a memorable experience that exceeds our customers expectations.

Requirements:

• 13 years of experience with customer onboarding or customer support.
• Excellent written and spoken communication skills.
• Youre empathetic organized driven and eager to help customers.
• Bonus: Prior experience with a CRM and other sales automation tools.

Just a couple more things:

• C1 English Level.
• Availability to work in EST or CST USA Time Zone.
• This is a fulltime remote role and youll need to work 40 hour weeks Monday Friday.

Why join Mailshake

Our team is foremost focused on thrilling endusers and creating value for the company. Our team is 100% remote so we work fairly independently. We love to chat on Slack and Zoom. We have maternity/paternity leave flexible schedules and other perks that come with a fully remote company. Mailshake has taken zero outside investment we are profitable bootstrapped and proud.

Whats in it for You:

$2000 $2500 monthly salary.

Fulltime remote work flexibility.

Flexible schedules and maternity/paternity leave.

Opportunity for professional growth.

Please do some research on us so you can be better prepared:

• Learn about our team:
• Go through our Cold Email Masterclass Follow Up Strategy Course & Email Academy
• Read our reviews on G2 Crowd

Job Description by LatamCent your NearShore Agency

Remote Work :

No