IT Support Engineer
IT Support Engineer
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Job Description
Be a part of our mission to make the world cleaner greener and safer while enjoying a truly inclusive and supportive workplace.
Location: Aberdeen UK Hybrid with travel to vessels
About Rovco
Founded in 2015 weve announced funding of more than 50 million been voted one of the most innovative and sustainable companies working towards net zero and won awards for Best use of AI and Best technology innovation.
Discover your place in a hybrid team of 180 people thats growing rapidly and celebrates diversity knowing that every perspective is a valuable part of our success and that empowers you to achieve a fulfilling worklife balance.
IT SupportEngineer
As an IT Support Engineer you will be the primary point of contact for resolving ITrelated issues within a hybrid working environment. Your expertise will ensure minimal downtime and enhance productivity for our users. This role involves a balance of technical troubleshooting user support and collaboration across teams.
Well welcome your ideas & input and support your development In addition this is an incredible opportunity to help further the transition to renewable energy.
Other companies might call this: Infrastructure Engineer 1/2 line support engineer
Objectives & Responsibilities:
Rovco is an exciting and dynamic environment meaning these are likely to change as we grow. Upon joining your objectives and responsibilities will include:
- Respond to user inquiries via phone email or ticketing system.
- Troubleshoot and resolve hardware software and network issues.
- Assist users with login problems password resets and account setups.
- Log track and escalate issues using our ticketing system.
- Prioritize incidents based on severity and impact on business operations.
- Install configure and maintain desktops laptops printers and peripherals.
- Manage software applications via MDM and RMM tools.
- Troubleshoot network connectivity for wired and wireless connections.
- Set up and configure routers switches and firewalls.
- Maintain accurate records of support requests and resolutions.
- Create and update knowledge base articles.
- Provide training on IT systems and applications.
- Promote IT security and data protection best practices.
- Work with IT team members to resolve complex issues.
- Communicate with endusers to gather necessary information for issue resolution.
You should apply if you have:
We know its tough but please try to avoid the confidence gap. You dont have to match all the listed requirements exactly to be considered for this role:
- Proven experience as a 1st/2nd Line Support Technician or similar role.
- Knowledge of Windows device management and Active Directory.
- Familiarity with Microsoft Office Suite and common business applications.
- Basic understanding of networking concepts (TCP/IP DNS DHCP).
- Excellent problemsolving and communication skills.
- Customeroriented with a patient and positive attitude.
- Willingness to travel for vessel mobilization as needed.
- Ability to work independently.
Grow together with Rovco where you will learn and use the following:
Benefits
People join Rovco because they are excited by the possibility of leaving their own mark on the world and developing solutions that solve real world problems. Although we share the same vision we value varied perspectives and we adapt to fit different people from all walks of life. Not only does that make for a genuinely awesome team of colleagues but it also makes daytoday life more interesting and its how we keep evolving and getting better at what we do.
Whats in it for you Youll get to work with a passionate smart and highly driven team with an incredible range of skills. Other benefits include:
- Flexibleworking options including compressed hours
- Hybrid working up to 3 days from home
- 33 days annual leave increasing 2 days a year upto 43 days after 6 years
- Private medical insurance including Dental & Optical
- Career and learning development through paid courses conferences and events
- Curiosity fund up to 500 to spend on learning which is not role related
- Up to 10% company bonus
- Pension up to 6% company contribution
- Life assurance paid at4X salary
- Volunteering day to give back to your local community
- Enhanced maternity and adoption leave
- Cycle to work scheme
- Recognition & rewards for doing great work and living our values and behaviours
Join Rovco in our mission to make the world a cleaner greener and safer place by deploying technology for good.
Interview Process
At Rovco weve designed a straightforward interview process to ensure the best fit for both you and the company. We have adopted anonymised recruitment. This means that your name date of birth and other personal details will not be seen by the hiring team.
- Application: Begin by submitting your application with your CV highlighting your skills and experience relevant to the job. Answer key questions on elements that are important to the role.
- Aptitude Test: Demonstrate your critical thinking problemsolving abilities and workplace personality through an aptitude test.
- Talent Partner Interview: We will tell you more about the role the team and Rovcos mission. This is a twoway conversation; we want to learn about your motivation what you can bring to Rovco and provide answers to your questions.
- Team Interview: Engage in a 1hour interview with a few team members. Experience the role firsthand and share your skills and experience. Well discuss our technologies key skills and team dynamics. As always feel free to ask any questions you may have.
- Executive Conversation: Meet with an executive for a 30minute discussion. This is your opportunity to express your thoughts on the role and ask any final questions. Well clarify expectations and ensure this role aligns with your aspirations.
- Offer! If you are successful in the process youll receive an offer to join Rovco and become part of our team.
We value the diversity of our teams and are committed to supporting and welcoming individuals from all backgrounds knowing that every perspective is a valuable part of our success. Should you require any reasonable adjustment throughout the recruitment process please do not hesitate to let a member of the Talent team know.
Join Rovco pioneer technology for a sustainable world apply now.
Employment Type
Full Time
