Operations Co-ordinator

WHO WE ARE:

Great Events by Great People.

We are CloserStill. We run more than 100 marketleading B2B events and gatherings focused on the Business Technologies Healthcare and Future Transport and Infrastructure sectors.

We are committed to excellence and innovation in our business operations and in our brands. Resulting in widespread recognition including numerous accolades and prestigious awards for our events like the London Vet Show and Learning Technologies to Tech Show and DevLearn we were honoured to have been named in The Sunday Times Top 100 Best Companies to work for three consecutive years from 2018 to 2020.

But we are nothing without our CloserStillians. We are committed to building an environment for our workforce to excel.

The Role

The Operations Coordinator will work as part of the operations team to assist with the delivery of events mainly focussing on the French portfolio working within the agreed deadlines and budgets. This person must be a highly organised selfmotivated friendly helpful and extremely efficient individual who is keen to learn and work on their own initiative.

Key Responsibilities:

Provide proactive customer service including troubleshooting and resolving exhibitor issues

Assist exhibitors via inbound and outbound phone calls & emails responding within 24 hours

Act as a liaison between the exhibitors and internal departments from the point of booking by the sales team to the exhibition

Creating and sending chasers/reminders / show information emails to collect information/paperwork

Communicate relevant show information professionally to customers

Assist with managing and maintaining floorplans

Ensure official contractors venues and show teams are kept fully up to date with show information e.g. floorplans and exhibitor lists

Chasing exhibitors and contractors for the relevant paperwork

Maintain the show online technical manual

Produce quick guides

Manage the onsite offices as and when required

Manage onsite team accommodation in line with a set budget

Order onsite equipment and services such as furniture telecoms and catering in line with a set budget

Preparing onsite crates and equipment for delivery to the venue

Maintenance of internal databases and documents

Liaison with contractors suppliers venues show teams and exhibitors

Providing officebased support during times when the operations team is onsite

Any other ad hoc duties as deemed necessary

Qualities/Skills Required:

Fluent in French and English

Team player

Excellent telephone manner is essential

Excellent communication and interpersonal skills

Excellent time management organisation and prioritising skills

Ability to meet deadlines

Excellent attention to detail and accuracy

Happy to travel

Happy to work weekends and early / late hours when required

Positive enthusiastic approach and works on their own initiative

Ability to multitask and remain patient and calm under pressure

Excellent PC skills

IT Skills Required:

Word

Excel

Outlook

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

We do not offer sponsorship of this role

CloserStill Media reserves the right to request a DBS or credit check should the role require it.

DIVERSITY AND INCLUSION:

CloserStill Media embrace diversity in all its forms and are committed to continuing to develop a diverse and inclusive environment that encourages collaboration and innovation.

We are an equal opportunity employer. All applicants will be considered for employment based on merit without attention to age ethnicity religion or beliefs sexual orientation gender identity family or parental status or disability status.