User Research Operations Engineer

Minimum Qualifications

3 years of technical work experience in high volume consumer electronic testing and data collection preferably in computer tablet or mobile phone.

3 years of handson experience facilitating inperson user studies required. Additional 2 years bringing up and supporting user research preferred.

Excellent understanding of Terminal/command line installing software and troubleshooting issues that arise.

Able to stand up scale and coordinate technical bench and user studies.

High attention to detail resourceful passionate creative and results oriented.

Excellent verbal and written communication skills.

Familiar with research fundamentals (design of experiment user research statistics data visualization).

Familiar with engineering fundamentals across multiple disciplines (Hardware Software Algorithms Human Factors Data Infrastructure).

Proficient in data management tools and technologies such as SQL Excel Python etc is a plus.

Project management will be a bonus.

Experience working with RF and wireless connectivity technologies is a plus (e.g. Bluetooth WiFi).

Description

Manage multiple user research studies concurrently in a multifaceted changing environment.

Write technical documents including study instructions operating procedures and training documents for study facilitators.

Facilitate user study sessions ensuring a great participant experience and highquality data collection.

Train and oversee other study facilitators on data collection procedures.

Contribute to the design of user study data collection systems including hardware firmware software and user interface specifications.

Review and assess study data for quality and integrity. Bring up pilot and troubleshoot study protocols and data collection systems.

Anticipate and develop risk mitigation strategies for potential scenarios that can jeopardize data quality and study timelines.

Creatively identify and refine study protocols processes and procedures to improve participant experience data quality and operational efficiency.