Growth Associate

FUNCTIONS

Team Support:

• Collaborate crossfunctionally within all levels of the organization communicating assisting and followingup with external and internal teams and providers
  
• Assist the heads of divisions and general manager
  
• Day to day support escalation issue resolution reporting
  

Partnership and Providers:

• Identify contact and evaluate possible country partners and providers
  
• Communicate directly with external associates partners and providers to track ongoing processes request info and attain appropriate completion of tasks.
  

Client Relationship:

• Assist your team to increase customer loyalty and retention.
  
• Build and maintain strong relationships with key customers.
  
• Lead recurring calls and videoconferences to keep customers informed of key processes and issues.
  
• Ability to support and help with contacting answering following up and reviewing leads.
  
• Identify and support new opportunities (crosssell and upsell).
  

Client Management & Support:

• Support client operations including; changes in customer service tracking additional services inventory transfers billing and invoicing contract and agreements maintenance issue resolutions incidents etc.
  
• Keep client information and tasks up to date in the company software.
  
  

Requirements

REQUIRED QUALIFICATIONS

• Fluent spoken and written English (or English as a first language). Candidates with fluent English or foreigners living in the country.
  
• Fluent or Advanced spoken and written Spanish.
  
• Bachelor s Degree or equivalent experience also accepting University Internships
  
• Recent graduates or about to graduate with a degree in Business Administration International Business Communication Marketing or related careers.
  
• 1.5 years of experience working with customers (ideally foreign customers)
  
• Proactive Organization and Teamwork.
  
• Knowledge of Office (Excel intermediate Word and Power Point).
  
• Excellent written and verbal communication skills in English.
  
• A desire to learn and grow within an organization.
  
• Ability to understand legal and other related services.
  
• Strong phone presence engaging and comfortable initiating conversations.
  
• Organized selfstarter and proactive problem solver.
  
• Comfortable working in a dynamic fastpaced environment.
  
• Strong interpersonal skills.
  
• Great Team Player.
  

Benefits