Network Circuit Provisioning - Italian - Lisbon

Position: Network Circuit Provisioning

Location: onsite in Lisbon Portugal

Employment type: Permanent

Ideal job for candidates that have an experience working for a Telecom company in the fixedline process for any of the following global Telecom clients across the globe. If youve handled customer issues related to Broadband/Fibre Provisioning NoConnectivity Wireless SlowSpeed issues youll have a good rewarding career on the Networkside of how customers consume Internet and Data & Voice Services

DUTIES AND RESPONSIBILITIES:

• Review and verify clients access and circuit orders by performing network checks site readiness and component testing to ensure accuracy and alignment with customer orders
• Manage and document all checks tasks and escalations to ensure ontime delivery and resolution including handling exceptions and providing updates via phone email and tickets
• Track and resolve thirdparty access provider activities milestones and escalations while coordinating with local field technicians vendors and Telco providers for testing installation and activation
• Conduct standard testing based on product type troubleshoot document and resolve issues and certify endtoend services
• Provide weekly performance summaries to improve turnaround and support escalated cases from Network Field Operations or customers.

REQUIREMENTS:

• Customerfacing experience with strong knowledge of telecommunications and experience working with tech / telecommunications industry
• Proficiency in Italian and English (C1)
• Basic understanding of networking infrastructure (hubs switches routers mainly Layer 1 & 2)
• Excellent task management skills including attention to detail ability to follow instructions organize followup tasks and document actions
• Proficient in coordinating with others to ensure task completion
• Strong computer skills with experience navigating multiple applications
• Minimum 1 year experience in same / similar roles.

BENEFITS:

• Permanent contract
• Competitive salary
• Private health and life insurance from day one in the company
• Working hours: Monday to Friday
• Onsite Work Module
• Meal allowance on card/voucher.