Job Number Job Category Sales & Marketing
Location The Westin Doha Hotel & Spa Salwa Road Doha Qatar Qatar VIEW ON MAP
Schedule FullTime
Located Remotely N
Relocation N
Position Type Management
JOB SUMMARY
Responsible for proactively soliciting and managing large group/catering related opportunities with significant revenue potential. Manages group/catering opportunities not handled by an Event Booking Center (EBC). Actively upsells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Verifies business is turned over properly and in a timely fashion for proper service delivery. Responsible for driving customer/guest loyalty by delivering service excellence throughout each customer/guest experience. Provides service to customers in order to grow the account on behalf of the company.
CANDIDATE PROFILE
Education and Experience
- High school diploma or GED; 2 years experience in the sales and marketing guest services front desk or related professional area.
OR
- 2year degree from an accredited university in Business Administration Marketing Hotel and Restaurant Management or related major; no work experience required.
CORE WORK ACTIVITIES
Understanding Market Opportunities & Driving Revenue
- Targets group/catering accounts markets or segments with heavy emphasis on proactive solicitation and account saturation.
- Partners with group/catering counterpart to effectively manage the business opportunity.
- Responds to incoming group/catering opportunities for the property that are outside parameters of the .
- Handles all opportunities if property does not participate in an EBC.
- Identifies qualifies and solicits new group/catering business to achieve personal and each propertys revenue goals.
- Focuses efforts on group/catering accounts with significant potential sales revenue.
- Develops effective group/catering sales plans and actions.
- Designs develops and sells creative catered events.
- Maximizes revenue by upselling packages and creative food and beverage.
- Understands the overall market competitors strengths and weaknesses economic trends supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for each property based on market conditions and individual property needs.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
Providing Exceptional Customer Service
- Handles complex business with significant revenue potential as well as significant customer expectations.
- Builds and strengthens relationships with existing and new customers to enable future bookings. Activities include sales calls entertainment FAM trips trade shows etc.
- Develops relationships within community to strengthen and expand customer base for group/catering sales opportunities.
- Supports brands Service and Relationship Strategy driving customer loyalty by delivering service excellence throughout each customer experience.
- Provides excellent customer service in order to grow share of the account.
- Executes brands Customer Service Standards and propertys Brand Standards.
- Executes and supports the business Customer Service Standards and propertys Brand Standards.
- Participates in and practices daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations while building a relationship and loyalty to the property and brand.
- Gains understanding of the propertys primary target customer and service expectations; serves the customer by understanding their business business issues and concerns to offer better business solution both prior to and during the program/event.
Building Successful Relationships
- Works collaboratively with offproperty sales channels (e.g. Market Sales Strategic Accounts) to ensure sales efforts are coordinated complementary and not duplicative.
- Manages and develops relationships with key internal and external stakeholders.
- Uses sales resources and administrative/support staff.
Additional Responsibilities
- Utilizes intranet for resources and information.
- Conducts site inspections.
- Creates contracts as required.
- Executes and supports the operational aspects of business booked (e.g. generating proposal writing contract customer correspondence).
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive peoplefirst culture. We are committed to nondiscrimination on any protected basis such as disability and veteran status or any other basis covered under applicable law.
At Westin we are committed to empowering guests to regain control and enhance their wellbeing when they need it most while traveling ensuring they can be the best version of themselves. To achieve the brand mission of becoming the preeminent wellness brand in hospitality we need passionate and engaged associates to bring the brands unique programming to life. We want our associates to embrace their own wellbeing practices both on and off property. You are the ideal Westin candidate if you are passionate; you are active and take pride in how you maintain your wellbeing; you are optimistic; you are adventurous.
Be where you can do your best work
begin your purpose
belong to an amazing globalteam and
become the best version of you.
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