About Four Paws Animal Hospital The veterinarians at Four Paws Animal Hospital treat all types of pets in Rowlett TX! As one of the premier exotics and small animal hospitals in the DallasFort Worth area we treat cats dogs birds rabbits new world primates ferrets and guinea pigs… Just to name a few!
We practice medicine with skill and heart every day and we try to have a lot of fun as well. We are a fastpaced fullservice highquality medical hospital providing outstanding customer service and highlevel client education.
Our practice is excited to add another Groomer to our team! We are looking for an individual who is good at communicating organization and multitasking and who is ready to work in a fastpaced environment. The ideal candidate would have at least 12 years' previous grooming experience. Experience grooming cats and/or working in a veterinary setting is a plus!
Hours of Operation: MondayFriday 7:30 am5:30 pm
Pay: This position pays 60% commission on grooming revenue.
Position Purpose Reporting into the Practice Manager the Groomer looks after the condition of the patient’s coat by providing services to keep the patient clean and wellcared for. Working with a variety of patients (breeds and sizes) the Groomer is responsible for patient bathing fur and teeth brushing nail trimming and grinding. The Groomer engages with clients to understand expectations patient special needs and desired outcomes. The Groomer is also responsible to ensure grooming rooms or designated space is clean sanitized safe and secure. Groomer Competencies - Patience & Compassion: Remaining professional while still making Doctors teammates clients and patients feel as comfortable as possible regardless of the situation or challenges presented. Responding quickly and calmly to crisis while maintaining a high standard of patient care.
- Collaboration & Teamwork: Carefully coordinating actions with Doctors and practice team members. Providing feedback appropriately and in a timely manner. Quickly incorporating feedback to ensure positive results. Sharing ideas and being open to other’s ideas.
- Communicating: Conveying instructions to clients and teammates to ensure successful pet services/care are provided.
- Active Listening: When listening to clients regarding service to pet listen for understanding and repeat back requests to ensure client expectations are met. May need to communicate and actively listen to Doctors if a patient is at the practice for multiple service and treatments.
- Organization Skills: Following client instructions maintain consistent workflow to ensure client commitments are met and other jobrelated items while managing multiple pets and clients.
- Client Satisfaction: Ensuring all activities and interactions result in the highest level of client satisfaction. Be client centric.
Essential Responsibilities - Admits patients noting the client’s specific instructions to ensure a quality outcome including contact information and pick up time.
- Determines any veterinary services required during the client’s visit. In accordance with hospital operating instructions determines care required in agreement with the individual needs and circumstances of the patients.
- Observes patient appearance and activity for general physical condition obvious signs of illness disease and discontent. Parts patient’s hair to check for ticks fleas red sore or inflamed areas and any lumps. Reports signs of illness disease injury or unusual activity to veterinary technicians or veterinarians.
- Appropriately handles patients and as needed properly restrains hardtocontrol patients.
- Performs bathing services including shampooing and drying.
- Performs grooming services including brushing clipping hand scissoring trimming and shaping the patient’s coat. Appropriately shapes hair using knowledge of patient characteristic grooming techniques styles and client’s instructions.
- Stays current and up to date on new techniques and trends that client are looking for as related to provided services.
- Provides medication (when instructed) and general cleansing parasite control baths pedicures medicated dips (when instructed) and ear cleansing as required for each patient.
- Applies technical knowledge of products and medications sold including dietary products. Explains and educates clients on products and answers questions regarding product purchase/use.
- Performs work according to established methods specified in practice procedure manual or following special instructions.
- Performs all general maintenance of grooming room and yard; cleans and disinfects cages tubs grooming tables and yard at least once daily. Vacuums and mops floor; empties trash; cleans clipper blades scissors and brushes after use; performs monthly dryer and clipper maintenance.
- Delivers final groomed patient to client and ensures satisfaction. Appropriately addresses concerns.
- Where applicable trains supervises and assists the Grooming Assistant in their performance of a variety of service functions. Sets performance standards and monitor performance. Conducts timely performance evaluations.
- Performs other duties as assigned.
Requirements / Qualifications - Previous grooming experience is required
- Previous veterinary experience preferred
- Client satisfaction references preferred
- Ability to lift patients up to 25 pounds; ability to lift patients over 25 pounds with assistance
- Practices OSHA safety techniques including proper PPE
Benefits Offered - Paid time off
- Health insurance; dental insurance; vision insurance
- Retirement benefits (401k Roth k and matching)
- Bonus incentive
- Flexible work schedules
- Career and professional development
- Employee Assistance Program
- Employee Referral Program