Technical Implementation Services

Job Role: Technical Implementation Services

Required Experience: 5 years

Job Description:

Work directly with customers to implement the client platform by following client’s methodology.

Becomes a trusted advisor to their clients during the Implementation Journey.

Monitoring and tracking implementation services

Identifying opportunities for improving customer satisfaction

Sharing improvement ideas

People and project management

Reporting and presenting data as per client requirement

Managing multiple client implementations at the same time.

Escalating delays in response from both client and internal teams to relevant stakeholders.

Working in strict adherence towards implementation goals and timelines.

Experience:

5 years' experience in project management of projects that run into months

Experienced in implementation lifecycle of complex SaaS products.

Ability to handle ambiguous requests

Ability to communicate technical concepts to diverse audiences

Willingness and desire to learn and adopt new skills both technical and nontechnical

Be proactive and identify opportunities for improvement

Excellent and impeccable communication and persuasion skills to interact with several

internal teams and clients at the same time.

Ability to understand Liveramp as a product in the AdTech ecosystem.

Proficient in email communication and scheduling/ leading meetings independently.

Excellent followup skills.

Candidate should have ideally worked for a SaaS product company preferably in the adtech

space.

Desirable skill.

Education: Any graduation

Skills required: Softskills:

C1 level language proficiency on CEFR Scale.

Excellent presentation skills

Problem solving

Adtech skills:

Desirable: Extensive knowledge of the advertising technology ecosystem Campaign

management/Optimization SSP/DSP Ad Servers and Publishers

Technical skills:

Desirable: Advanced skills in SQL Salesforce (SFDC) Jira Rails database