Customer Service Administrator

• To ensure prompt and accurate processing of customer requests whether received by telephone written correspondence and electronically via email and web portals.
  
• To answer customer telephone calls ensuring our internal customer service standards are met.
  
• To provide a positive experience for customers ensuring prompt and accurate information is recorded.
  
• To liaise with all other departments and ensure information is passed in a timely manner
  
• Complete Admin reports and tasks ensure we meet our stakeholders SLA s.
  
• Hotel Bookings
  
• Sending Maintenance letters and booking in maintenances
  
• Engineer Feedback Form
  
• False Management
  
• P1 SLA Report
  
• Assist with URN applications and reinstatements.
  
• Action and Resolve Services Queries to the Companies SLA
  
• Any other reasonable requests from Your Line Manager and Supervisor
  
  
  
  

Requirements

• Customer focussed
  
• Excellent telephone manner
  
• PC Literate
  
• Team player
  
• Strong interpersonal and communication skills
  
• Ability to prioritise workloads
  
• Exceed all tasks given
  
• Be an ambassador for Kings at all times displaying quality and excellence in all dealings with external and internal customers and suppliers
  
• Ability to work within a continually changing environment
  

• Experience working on Cash4windows
  
• Experience working on Sentinel plus