IT Manager - Support Operations

• Work in partnership with the business unit as a member of the management team, to fully understand the key business drivers, processes and needs of current challenges as well as future strategic initiatives and objectives.
• Setup and follow the process for operational support to Business and Customers.
• Strategize the operational tools and systems required to be in place for better control and monitoring of systems. Involve in selection, setup etc.
• Operational responsibility for Business IT resources and Business IT Budget
• Collaborate with IT and the business, utilizing business intelligence and analysis to integrate technology differentiators into the business and Program planning cycle.
• Collaborate with Infra, Security team for identifying operational improvements and execute the improvements.
• Set up practices for security assessments with Security team and address the gaps.
• Provide integrated IT support to the business unit senior management team.
• Fully participate in wider business projects with an IT focus.
• Work proactively and in partnership with IT to ensure that operational support is focused to achieve business as usual efficiency.
• Review, define and challenge existing IT policies and practices with appropriate IT specialists and seek to continuously improve the services provided to the business.
• Active participation & knowledge contribution in Solution designs of every individual feature to better shape the design for scalability.
• Source, negotiate & manage 3rd Party suppliers & partners and forge partnerships with them for new technologies from long term perspective.
• Lead aspects of applications selection and implementation from IT perspective
• Evaluating and introducing new technologies
• Continuous improvement of systems reliability and performance.
• Involvement in the development activities when necessary.
  

Candidate Requirements

A bachelor’s degree in engineering/science/IT coupled with solid technology background in web/software development.

Minimum 8 Years Of Experience In Retail/E-commerce Industry.

Minimum 5 years of experience in leading the team(s) to drive and deliver the projects.

Should have experience in leading development team to deliver multiple projects in parallel.

Should have strong experience in one of the frontend frameworks like Angular, react, Next JS.

Working experience in implementation and architecture preparation of Microservices.