Product Support Engineer

Humanforce provides the marketleading employeecentered intelligent and compliant HCM suite for frontline and flexible workforces offering highly configurable bestinone WFM HR and Payroll without compromise. Humanforce was founded in 2002 and has built strong foundations with our 2300strong customer base and over 600000 users across a wide range of industries including aged care childcare hospitality retail local government and more. Today we have offices across Australia New Zealand and the United Kingdom. Our vision is to make work easier and life better by focusing on the needs and fulfillment of frontline workers and the efficiency and optimization of businesses. Humanforce solutions are designed to help clients drive engagement and productivity for their frontline workforce with an intelligent cloudbased platform for employers and managers and a userfriendly mobile app specifically designed for employees in their flow of work. We are on a mission to deliver an exceptional employee experience for workforces by offering a compelling employee value proposition and great work effectiveness through connection development and wellbeing while delivering intelligent manager automation to drive cost optimization increased productivity and growth and enhance compliance confidence for businesses as they adapt to evolving challenges and objectives.

The Team

Humanforce is always looking for great Product Support Engineers to join our team. As a Product Support Engineer you will use your skills and expertise to provide topnotch technical support to our customers. You will work with a team of awesome people to troubleshoot and resolve technical issues related to our software solutions.

Our values

• We are bold
  
• We are all in
  
• We are customerobsessed
  
• We do what we say
  
• We are good humans
  

Our approach to flexibility

We are passionate about people making their own decisions about where and when they work. Our aim is to facilitate hybrid working (mix of in the office and from home) where possible to support our people to be effective empowered and productive to achieve both their career and personal goals. Because we recognize that working flexibly means different things to different people flexible working exists in many forms.

Job Description

As a Product Support Engineer you ll deliver toptier technical support and optimize HR systems from anywhere in the world. Act as the key link between clients and cuttingedge workforce management solutions driving global innovation and excellence right from your doorstep. Join us and make a worldwide impact.

Set Sail on a Career Adventure:

Serve as the Compass:

• Get the opportunity to become a Tech Guru! You will install and test the Humanforce application and related hardware and software ensuring that our clients have a seamless and satisfying experience.
  
• Ready to be the friendly face of our customer service team As part of the Humanforce Support team you will be the goto person for our clients providing responsive and effective assistance.
  
• Get ready to be a problemsolving pro! You will troubleshoot issues and communicate solutions to clients clearly and in an easily understandable way.
  
• Love coaching and teaching You will identify training needs and provide personalized coaching to clients to help them become Humanforce pros.
  
• At Humanforce we are all about teamwork and collaboration. You will work closely with management to address client escalations and ensure that our clients are happy and satisfied with our service.
  

Requirements

Who you are

We are looking for smart people who are motivated love learning and are passionate about technology. We will provide you with all the training support and guidance to be successful and you will be part of a highperforming team that loves to celebrate and reward that success. You will be confident talking to anyone and you will love meeting new people finding out what makes them tick and how you can help them. So if this sounds like you we would love to hear from you!

Be the GoTo Expert:

• Experience/knowledge in dev tools (browser troubleshooting)
  
• Experience/knowledge in REST API
  
• Working knowledge of the Windows OS Android/iOS and web browser environments.
  
• Indepth knowledge of web browser troubleshooting tools
  
• Understanding of databases and database engines. Working knowledge of Microsoft SQL Server including writing queries utilizing multiple tables.
  
• Knowledgeable in networking and commonly used network protocols (TCP/IP HTTP TLS/SSL RDP/RemoteApp SMTP)
  
• Understanding of file transfer protocols like sFTP
  
• Experience using client remote access software like ConnectWise Control TeamViewer etc.
  
• Experience supporting and troubleshooting a web application delivered via the web browser necessary.
  

Nicetohave:

• WFM/HCM or payroll software experience
  

Benefits

Experience the Advantages:

• A flexible working environment (Minimum 2 days a week in the office for customerfacing roles)
  
• The opportunity to be part of a fastgrowing tech company
  
• A focus on development with access to Go1 Learning
  
• Paid leave credits
  
• Employee talent referral scheme (know great people be rewarded)
  
• A fun and friendly culture working with passionate and talented people
  
• A work environment where you can genuinely improve the world of work!
  

Welcome to Emapta Philippines!

Discover a world of possibilities at Emapta where your career takes flight in stability and growth. Join a team that thrives on camaraderie supporting each other to achieve excellence together. Experience the satisfaction of being recognized for your contributions with competitive compensation packages that reflect your skills and commitment. Immerse yourself in a positive work culture that encourages collaboration innovation and personal development. We provide you with the platform for your success empowering you to reach new heights in a supportive and inclusive environment.

With a wide roster of international clients from various industries and a proven track record of success Emapta offers a stable foundation for your career. Team up with likeminded professionals who are passionate about making a meaningful impact through premium global opportunities at your fingertips. Apply now and create a better future with us.

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