Customer Service Executive

Overview of the Position:

The role involves interacting with customers to address their concerns answer questions and assist with their needs. It also supports department management in ensuring eciency organization customer satisfaction and loyalty.

Job Responsibilities:

• Handling Customer Inquiries: Respond to customer inquiries via phone email chat or social media promptly and professionally within the SLA set.
• Providing Product/Service Information: Educate customers about the companies marketing plan rules regulations and policies to expedite decisionmaking for member inquiries.
• Resolving Issues: Address and resolve customer complaints and issues eectitively aiming for rstcall resolution whenever possible.
• Ensuring Customer Satisfaction: Follow up with customers to ensure their issues are resolved satisfactorily and they are satised with the service provided.
• Handling Escalations: Escalate complex issues to the appropriate department or manager when necessary. Communicate eectitively with other departments to resolve problems promptly.
• Assist with adhoc tasks as delegated.
• Support company events or functions as needed.

Job Requirements:

• 12 years of customer service experience preferably in the MLM/Direct Selling.
• Procient in verbal & written English Bahasa Malaysia Bahasa Indonesia and Mandarin.
• Able to work independently with minimum supervision.
• Pleasant personality with excellent interpersonal skills
• Serviceoriented and positive mindset.
• Procient in MS Oce application.
• Work location: Bukit Jalil (nearby Pavilion Bukit Jalil)
• Working days : Monday to Friday.

Apply now or contact the below to know more:

Email:

WhatsApp/Telegram:

Remote Work :

No