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You will be updated with latest job alerts via emailContractify is a leading Belgian SaaS company dedicated to providing companies with a 100% compliant and flawless contract management solution. Since our start in 2015 we have grown into a userfriendly and AIdriven automation platform helping businesses approve sign centralize and manage all contracts within a secure and compliant contract library.
It is in our DNA to deliver top service to our customers. Its why reviewers always give us maximum points for customer support. To continue delivering the same quality to an evergrowing customer portfolio we are looking for an enthusiastic colleague to strengthen the customer success team.
Customer success department is a department that is still in full expansion. Being able to help build and shape it is therefore a great opportunity. We really want and value your input.
You will be part of a fantastic team of highly motivated people with the same goal: to help build Contractifys success story.
As customer success manager you play a pivotal role in bringing the whole organization to the next level.
Your customer portfolio will mainly consist of small to midsize enterprises.
Your main goal will be to work towards developing a positive customer experience driving adoption and client retention.
Your daytoday is a mix of proactive and reactive work. You have a lot of autonomy in managing your agenda.
The proactive work includes scheduled deepdive meetings with your customers where you onboard them review their progress make strategic and tactical recommendations keep them up to date on the latest and greatest features from Contractify. You try to ensure renewals and identify opportunities for upselling additional features and services.
The reactive work is mainly about answering questions from our customers ranging from how tos over adding new users to feature requests. Simply put you do whatever is necessary to keep our customers happy.
You will also help keep the knowledge base up to date and organize product webinars on a regular basis.
You report directly to your team lead.
Are you ready for a career boost at Contractify Join as a Junior Customer Success Manager and grow in a dynamic team! Apply now!
Full Time