Global Tax Utility Processor - GSC
Posted on :
12-08-2024
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1 Vacancy
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Job Description
- Review customer documentation to ensure customers Tax Status is accurately updated and reported ensuring compliance with applicable internal policies and procedures and external regulations.
- Ensure all data is reviewed again all Core Banking Systems, validated and are kept up to date.
- Work on the assigned tasks / short term projects with primary focus on quality.
- Escalate all pending actions which are not actioned beyond the agreed timelines to resolve issues for better customer experience.
- Adhere strictly to compliance and operational risk controls in accordance with Company and Regulatory Standards, Policies and Procedures. Keep current with understanding of systems, policies, procedures
- Follow appropriate escalation matrix and proactively highlight questionable profiles to Assistant Manager of Operations.
- Meeting all the performance & behavior standards in line with HSBC requirement. Ensure zero operational / reputational loss.
- Facilitate continuous improvement of workflow, customer service, personnel development through various initiatives like process re-engineering.
Employment Type
Full-time
Company Industry
Department / Functional Area
Key Skills
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