Customer Service Specialist For DACH Market In Malta

Are you ready to take your customer support skills to the next level We are looking for talented German speakers to join our team as Airline Support Specialists where youll be the voice of a leading international airline. This role is perfect for those who are passionate about delivering outstanding service and looking for a stable longterm career with plenty of opportunities for growth.

Position Summary:

In this role you will provide topnotch customer support across multiple platforms including phone email social media and chat. Youll handle a variety of inquiries from booking assistance to technical troubleshooting all while maintaining the high standards of service that our airline client is known for. This is a fulltime position based in Malta with a structured work schedule and a supportive environment designed to help you succeed.

What Were Looking For:

• Language Proficiency: Nativelevel fluency in German is required along with a strong command of English (C1 level).
• Experience: Previous experience in customer service is essential. Candidates should have excellent communication skills be comfortable handling different types of customer inquiries and be able to manage their workload independently.
• Technical Skills: Strong computer skills are a must with experience in using customer service tools. An ECDL certificate is advantageous but not mandatory.
• Flexibility: Must be available to work rotating shifts including weekends as required by the project.
• Eligibility: Applicants must have a valid work permit for Malta such as an EU ID or residence card.

Why This Role

Joining our team means being part of a dynamic and growing company that values its employees and their development. You will work on a prestigious airline project gaining experience that will be valuable throughout your career.

What We Offer:

• Comprehensive Training: Start with a robust training program to ensure youre wellprepared to excel in your role.
• Health Benefits: Basic health insurance provided after six months of employment.
• Career Growth: Plenty of opportunities for advancement within the company with a clear path to higher roles and responsibilities.
• Relocation Support: Assistance is provided to help you settle in Malta including financial support after your first month.
• WorkLife Balance: Enjoy a work schedule that allows for a balance between your professional and personal life.
• Perks & Benefits: Access to company perks including discounted gym memberships mobile plans an onsite canteen with healthy meal options free parking and discounts at various local businesses.
• Engagement: Participate in regular team events and activities fostering a positive and collaborative work environment.

If youre looking for a rewarding role where you can grow professionally and contribute to a global brands success wed love to hear from you! Apply today to join our team in Malta and start your journey with us.

Remote Work :

No