Digital Cinema - Exhibitor Support Coordinator

Exhibitor Support:
- Receive, triage and resolve Keys related support issues received from exhibitors. - Provide technical support and guidance to exhibitors to resolve issues - Escalate issues to DC operational, development or management teams as required
Key Order Support:
- Provide support to ensure Key orders are processed and delivered accurately, on time. - Identify and rectify resolve Key order issues promptly within agreed SLAs. - Amend and reissue Keys to exhibitors within agreed business rules. - Escalate issues to development or management teams as required.
Communication:
- Proactively engage reach out to cinemas to gather information on their Digital Cinema devices. -Respond promptly to inquiries and requests related to TDL maintenance.
TDL Management:
- Regularly update and maintain the Trusted Device List with data received from exhibitors. -Implement and enforce protocols for adding, removing, or updating devices on the TDL.
Data Maintenance:
- Manage large volumes of data and updates related to Digital Cinema trusted devices.
- Perform regular audits to verify the accuracy and completeness of the TDL.
- Identify and rectify any discrepancies or inaccuracies promptly.
Documentation and Reporting:
- Utilize advanced Excel skills to organize, analyze, and present data effectively.
- Generate regular reports on the status of the TDL, highlighting any issues or areas for improvement.
- Document all changes to the TDL and maintain an accurate history of device updates.
Quality Assurance:
- Implement quality control measures to guarantee the reliability of the TDL.
- Conduct periodic audits to ensure the accuracy and reliability of the TDL.
- Work closely with other departments to address any cross-functional dependencies.