Dutch-speaking Back Office Support Specialist In Malta

Do you want to make the internet a safer place by combating scams fraud and harmful content Were looking for enthusiastic Dutch or Flemish speakers to join our team as FullTime Customer Support & Content Moderators in the beautiful island nation of Malta.

Position Summary:

In this role you will split your time between Customer Support and Content Moderation:

Customer Support (70%):

• Handle customer inquiries and issues via email and live chat providing timely and professional responses.
• Ensure customers receive precise and thorough information helping to meet and exceed support goals.

Content Moderation (30%):

• Monitor and assess content on various platforms to ensure it aligns with company standards and local regulations.
• Actively contribute to maintaining a safe digital environment by addressing inappropriate or harmful content.

Responsibilities:

• Stay informed about and adhere to client policies and procedures.
• Provide feedback on common customer issues and identify areas for process improvement.
• Work closely with internal teams and clients to resolve issues.
• Engage in ongoing training to ensure compliance with moderation best practices.

Qualifications:

• Language Skills: Native Dutch or Flemish speaker with good command of English (B2 level).
• Technical Competence: Proficiency in Microsoft Office particularly Excel and Word.
• Experience: No specific experience required but a strong willingness to learn and a keen eye for detail are crucial.
• Personal Qualities: Ability to make quick welljudged decisions paired with a proactive and adaptable approach.

Working Conditions:

• Shifts: Rotating shifts with working hours between 7:00 AM and midnight covering five days a week.
• Contract: Permanent fulltime position.
• Training: Twoweek comprehensive training which requires onsite attendance.

Benefits:

• Healthcare: Health insurance provided after six months.
• Career Growth: Opportunities for advancement within the company.
• Relocation Assistance: Support with travel and initial accommodation upon arrival.

Why Choose Us

Our company is a leader in digital safety dedicated to protecting online communities across multiple countries. We offer a vibrant multicultural work environment where your contributions help make the internet a safer place. If youre passionate about digital safety and ready to make a difference this is the role for you!

Apply today to join our mission!

Remote Work :

No