Office Clerk - JapaneseChineseKorean Bilingual

We are currently seeking an Office Clerk for a major Japanese Food Distributor. The primary responsibilities of this role include administrative work and processing customer orders. The ideal candidate should have businesslevel proficiency in English and preferably be able to speak Japanese Chinese or Korean.

Qualifications

• Preemployment Drug testing is required
• Must be authorized to work in the United States on a fulltime basis for any employer

Responsibilities

• Contribute to the efficient operation of a branch office by providing administrative support
• Perform a range of general and specific office/clerical tasks including but not limited to entering data maintaining customer records sorting and distributing incoming/outgoing mail answering phones and filing
• Provide general office support duties vary from day to day
• Ensure that offices run efficiently and provide excellent service to clients and customers
• Ensure that each employee customer clients and vendor receive outstanding customer service by providing a friendly environment which includes greeting and assisting everyone by maintaining outstanding product knowledge and all other components of customer service related to the office operation
• Process Sales Orders and/or Purchase Orders using Oracle
• Review sales or purchase orders and ensure that orders are processed through the order processing system without issues
• Use the customer inquiry function for accounts receivable (A/R) questions and reply to customers or sales reps
• Process checks and cash received from customers
• Prepare payment orders for invoices from vendors and suppliers
• Check inventory to determine the availability of requested merchandise
• File documents according to company standard operation procedure (SOP) and able to retrieve it upon sales or customers request
• Supports office staff sales and warehouse and acts as an assistant on various tasks
• Organize delivery and receiving related documents and maintain logs
• Have effective communication with sales associates warehouse and office personnel
• Receive calls takes and relay messages and respond to requests for information: Provide information to direct the caller to the appropriate individual
• Provide excellent service to customers and suppliers by communicating to expedite the resolution of problems/complaints with Corporate Finance whenever necessary
• Assist with the quarterly physical inventory (PI) which may be conducted during weekends
• Understand PI processes and be able to enter data without errors
• Understand and follow company SOPs and know how to find necessary SOPs when needed
• Reception duties include greeting and announcing visitors accepting deliveries etc
• Perform other related duties as required

Benefits

• Health Insurance
• Vision Insurance
• Dental Insurance
• Life & accident insurance
• Pet Insurance
• 401(k) with company matching
• 19 days of paid time off
• Wellness program and EAP assistance
• and much more!
• Most benefits require employee contribution

Location: Hanover MD (onsite)

Working hours: 8:0017:00 (MonFri)

Remote Work :

No